Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome Brian
For which service is this for?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
it is saying incorrect password
Can you please double check it
I connected, and ESET is installed and running.
I asked if there was anything else needed, but never heard from you after 20 minutes so disconnected.
Was there something further needed?
ok, the question is
"HOW CAN I GET MY SECURITY BACK ON MY COMPUTER AS YOU STOPPED MY BACK UP IN MARCH THIS YEAR"
When I asked which security you want back on, you said Eset.
If this is not what you want on your computer, then please tell me which security you are therefore referring to.
ok, so your question is you want someone to setup your computer so it is backing up, is this correct?
yes it can and thank you for clarifying your request
Please run Teamviewer again and provide me the new Password ***** I will connect and do this for you