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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37478
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I am paying for Microsoft 365 monthly but am unable to use

Resolved Question:

I am paying for Microsoft 365 monthly but am unable to use it. I have been trying to get to speak to someone for three months
Submitted: 11 months ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Did you purchase Microsoft Office 365 online?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 11 months ago.
Itcame with my laptop, windows 8, Yes
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Viet -MS Office Tech replied 11 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=e2e51e56-0bdb-4f5c-946c-38de1181a225
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Viet -MS Office Tech and 3 other Microsoft Specialists are ready to help you
Customer: replied 11 months ago.
Expert:  Viet -MS Office Tech replied 11 months ago.

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=e2e51e56-0bdb-4f5c-946c-38de1181a225
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet -MS Office Tech replied 11 months ago.

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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