Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
When you start the computer, do you need to sign into it? If so, on the login page, what is the email address you see above the password *****?
ok, when you did this you needed to use an account for it, is it the Gmail account you used?
Ok, then use this link below please
And when asked for the email address, use the Gmail account as that is linked as the Microsoft one (just by its name)
Then reset the password ***** this and you can then use the new password ***** the computer
Please let me know the results.
Ok, it may have been typed in with a Typo, that can happen
But great it is now all working
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