Hello, and Thank You for choosing JustAnswer.comMy name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.
What version of Windows and Office please?
This is Alex again, please disregard last Expert, as they are not the first. (mikemacmedic)
I would like to do a Remote Session with you, and see your screen.
Let me know when you are ready to do this.
Okay great, please allow just a moment to start up the remote server, please stand by
OK using the computer that has the issue, go to the link below and click on Join your Session then select Download and allow the app to run, if you get a message about "unknown developer" go to System Preferences / Security & Privacy / General tab and at the bottom click on Allow Anyway, then look for my messages on your screen: http://mikethemacmedic.com:8040/?Session=0a980d43-8cdc-4ed5-bc48-c408934b8369
Here is the link to join the remote session.
When you click on it, you will be taken to a new web page......there you need to READ and FOLLOW the instructions.
Once you do, it will auto connect, and i will message you once completed.