I'm sorry about the issue. When did this issue first occur?
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Thank you. Please try the first solution below:
- Shut down your computer. Then turn it on, and right after the black screen with white text or the computer company logo disappears, press & release key F8 quickly and repeatedly until a menu appears, then you select Safe Mode (note: if there is no menu, then try the same steps again, but this time, press key F8 a bit earlier). Then login and click Start->all programs->accessories->system tools->system restore and restore the computer to any date before this issue has occurred, then wait until system restore finishes, then check.
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You're very welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,