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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 38221
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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Please help. I am unable to log on. .it says profile service

Resolved Question:

Please help. I am unable to log on. .it says profile service failed to login. I am using windows 7 home premium. I am also not computer savvy. I am doing this via my phone .thanks
Submitted: 1 year ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 1 year ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Yesterday
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Viet -MS Office Tech replied 1 year ago.

Thank you. Please try the first solution below:

- Shut down your computer. Then turn it on, and right after the black screen with white text or the computer company logo disappears, press & release key F8 quickly and repeatedly until a menu appears, then you select Safe Mode (note: if there is no menu, then try the same steps again, but this time, press key F8 a bit earlier). Then login and click Start->all programs->accessories->system tools->system restore and restore the computer to any date before this issue has occurred, then wait until system restore finishes, then check.

Please reply at the box below to continue. Thank you,

Customer: replied 1 year ago.
Looks to be working. Many thanks. Great job well done
Expert:  Viet -MS Office Tech replied 1 year ago.

You're very welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,

Viet -MS Office Tech and 2 other Microsoft Specialists are ready to help you