Hi there and welcome
Can you tell me please which version of outlook you use?
And to which email service is it connecting to? eg: Hotmail, Yahoo, Gmail? Or your own personal account?
ok, which version of outlook are you now using?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect