Hi there and welcome
When you say it is not working, exactly that is occurring and the issue you experience?
Ok, how do you access your email account? Via which program and version?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
ok, though you would have to watch them take the money from your account and they would still need all your passwords....
I have been doing this for a decade here, so its easy to find me and I would not have lasted so long if thats what I did, plus you see and control everything John.
But regardless, I indicated this was an optional service else we can continue here.
In this case, please respond to the question I sent which was how do you access your email account? Via which program and version?