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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Is my office professional 2010 genuine?

Customer Question

is my office professional 2010 genuine?
Submitted: 3 months ago.
Category: Microsoft Office
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me the version of windows you have please

Customer: replied 3 months ago.
hi, RICHARD, VER 7
Expert:  Richard replied 3 months ago.

Thanks

Click start, type in

CMD

And right click on command prompt and select run as administrator

type in the black window

cd \Program Files (x86)\Microsoft Office\Office14

Press enter

Type in

cscript ospp.vbs /dstatus

Press enter

Look at “LICENSE NAME” for license type and “LICENSE STATUS” for activation status

And tell me what it says please

Customer: replied 3 months ago.
just says : 'run ' is not a recognized as an internal or external command, operable program or batch file.
Customer: replied 3 months ago.
also it says the system cannot find the path specified.(this is after cd\program files(x86) etc
Expert:  Richard replied 3 months ago.

where and why did you type in run Michael?

On which step did you do this?

Customer: replied 3 months ago.
this is in the black panel as you said
the command prompt i think they call it
Expert:  Richard replied 3 months ago.

ok, but you do not type Run...

I will repeat the instructions again

Click start, type in

CMD

And right click on command prompt and select run as administrator

type in the black window

cd \Program Files (x86)\Microsoft Office\Office14

Press enter

Type in

cscript ospp.vbs /dstatus

Press enter

Look at “LICENSE NAME” for license type and “LICENSE STATUS” for activation status

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please

Customer: replied 3 months ago.
these charges are mounting up if i accept them. i'd have a new office cd
Expert:  Richard replied 3 months ago.

it is optional Michael, I only offered it as it is very confusing what is happening on your end, but we can continue here, I just need you please to carefully follow and execute the instructions.

Customer: replied 3 months ago.
when the black panel comes up, it shows the following: C;
:\USERS\Michael> I then press right on the mouse, is this correct? a small sub panel then comes up with the following options on it: mark, copy, paste , select all, scroll find...
Expert:  Richard replied 3 months ago.

No your mixing up the steps

Click start, type in

CMD

And right click on command prompt and select run as administrator

Just do that first.

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