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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I cannot access my Miucrosoft account as I have forgotton my

Customer Question

I cannot access my Miucrosoft account as I have forgotton my password ***** the online service will not allow me to reset. Can you help. It is stuck on an access window showing my name and email address but I have no pin number of password ***** use to get in.
Submitted: 10 months ago.
Category: Microsoft
Expert:  Richard replied 10 months ago.

Hi there and welcome

When you try to reset the password ***** your Microsoft account, what is the exact message you receive?

Please let me know

Customer: replied 10 months ago.
nothing at all - the page doesn't change
Expert:  Richard replied 10 months ago.

Can you tell me which internet browser you are using please?

Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 10 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 10 months ago.
opera
###-##-#### 6208
Customer: replied 10 months ago.
6208
Expert:  Richard replied 10 months ago.

connecting

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