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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38368
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I cannot access my Miucrosoft account as I have forgotton my

Customer Question

I cannot access my Miucrosoft account as I have forgotton my password ***** the online service will not allow me to reset. Can you help. It is stuck on an access window showing my name and email address but I have no pin number of password ***** use to get in.
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there and welcome

When you try to reset the password ***** your Microsoft account, what is the exact message you receive?

Please let me know

Customer: replied 1 year ago.
nothing at all - the page doesn't change
Expert:  Richard replied 1 year ago.

Can you tell me which internet browser you are using please?

Richard and 3 other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
opera
###-##-#### 6208
Customer: replied 1 year ago.
6208
Expert:  Richard replied 1 year ago.

connecting