Hello, and thank you for using this service.
Sorry to hear you are having trouble. I will help you now.
Please tell me more details. Is this an email account problem, or are the folders missing from your computer?
Is this with an email program. For example, Microsoft Outlook. If not, do you login to your email with a web browser such as internet explorer or firefox?
I have sent you an offer for remote services. I can connect to your computer and fix the problem while you watch and communicate with me, if you'd like.
I can continue to help via Q&A , but it may take longer and not be as easy as remote. Would you like to continue via Q&A?
Who is your email provider? This is the part of your email address AFTER the @ sign. Please tell me what that is.
OK. Please try this, and let me know the results. Instead of opening outlook, please open a browser window and go to :
From here, enter your email address, and email password, and then sign in to your email. If you can do this, let me know if you see the emails or the folders in the account.
OK. I will opt your question out to other experts for review, as I am out of ideas. Another expert will be with you soon. Thank You.
thank you very much for your question, your previous expert has forward your question to me. But he is actually right, if you don´t see the folders, not even when login in via the website at https://login.live.com these folders are most likely deleted. Have you look at the "Trash" within live.com if they have been moved there possibly? Surely, as already suggested, it would be a good idea to do a remote-assistance so that I can have a look if they are really not recoverable in some way. But I can´t guarantee success with that. However, I will be offering it cheap for you in this case. It might be worth that last try. Just let me know if you are interested.
Thank you very much,
It could be anything, hacked account, virus, a live.com problem, etc. That´s why I´d like to have a look directly at your PC to see. The previous expert forwarded me to you because he had no more solutions for you, as you also declined his remote-assistance offer and he was unable to help you further via text (which I am too in case you don´t want a remote-assistance again). Just let me know please.
Yes, I can do it for the proposed 8 Pounds. We will schedule a date once you´ve accepted the offer.
I don´t need any information, all good. I am currently in another remote-assistance, once this one is finished, I can directly get started with you. How much time do you have today?
Yes, that should be the case:) We can otherwise also schedule it tomorrow, however you like. As I said, I can´t promise that I´ll get it back, but I can at least have a in-depth look this way to explore all options.
We can do it later on, depending how long I take with the current client and then I will message you again. If it then is to late for you, we can do it tomorrow too, or any other day you´d like.
Perfect, thank you.
I am still with the previous customer, no worries, as I told you above, I will let you know when I have finished with him and then we see if you are still available, otherwise we do it tomorrow, as I mentioned above. The rating is automatic, you can´t change it.
I have to thank. I have just finished working with the previous customer. If you want, we can do the assistance right now?
To start the remote connection, please download AnyDesk at:
...start it (double click on the "AnyDesk.exe") and reply to me with the 9-digits number which is displayed in the AnyDesk window.
Then I can connect to your computer and you just have to click on "Accept" once you see my incoming connection (AnyDesk will notify you when this happens).
If you have problems or questions with the setup of AnyDesk, please just let me know and I would be happy to help you.
Thank you very much and best regards,
Thanks again for the friendly words and I am glad we could solve your problem as good as possible. Let´s see tomorrow then:)