thank you very much for your question. My name is***** and I will try to help you as quick possible.
I would recommend that you indeed boot up via the Windows 10 USB stick and then upgrade your current restored Windows 7, this should again turn it into a working Windows 10 installation. Please check, if booting from the Windows 10 USB stick, you are offered with the option to upgrade your Windows 7 and let me know.
If it doesn't work, please just reply again and I will help you further on to fix your problem. That involves no additional costs for you, you can reply as often as you want until I was able to solve your problem to your satisfaction. If I already was able to help you, I would very happy about a positive rating (3 to 5 stars), because only then I get paid by JustAnswer with a part of your already accomplished payment, which mediated your question to me as an independent expert.
Thanks for your patience and best regards,
Thanks for the reply, you Windows 10 USB stick, is this a real Windows 10 installation disk or kind of a recovery disk? Because if it is a "real" Windows 10 installation disk, it should let you repair / install Windows 10 on your existing Windows 7 which doesn´t boot right now.
I believe you! I know the situation myself. Have a look at my question above, then we can take this ahead with a cool head:)
Yes, that´s what I would have suggested too (the media creation tool). So if you boot from that USB stick on your damaged PC, does it not allow you to install Windows 10 over the Windows 7 installation that is currently not working there? What error does it give if you try that? Because that would be the best way indeed.
Ok, can you please confirm once again: if you put that Windows 10 USB Stick (the one you´ve created with the media creation tool) into your damaged PC and boot from it, then try to install / recover Windows 10 via the Windows 10 setup, that does not work?
No worries Marva, please bear with me as I would have to leave now because it´s almost 0 in the night here in Germany. I will forward you to another expert right away who will continue helping you. Just one second please... thank you so much and good luck!
Hello again, it´s Lorenz again. I just wanted to go to bed and saw no one helped you so far, there are few experts online right now it seems. Should we continue tomorrow then or should I get you refunded instead?
Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.It looks like the previous Expert is not available any more. I can continue assisting you.Please tell me at which point the Windows 10 USB boot fails? Also, are you able to take a picture of the error screen with your phone and attach the picture here, so that I can see what happens?
Hello! Thanks for the detailed description.
Since you have reverted to Windows 7, let's see if you can repair it. Here is what to do:First, restart your computer and then keep pressing the F8 key rapidly until you see the Advanced Boot Options window. Once you see that menu, select the Repair Your Computer option and press Enter. Wait for a while and follow the on-screen instructions. You should get to the window that has several repair options, including Startup Repair.So, click on Startup Repair which should fix all found startup problems automatically. Once it has finished, your computer should restart and allow you to boot to Windows 7.However, if it is still the same, repeat the instructions to go back to the System Recovery Options window, but now select System Restore. When you click on System Restore, follow the on-screen instructions where you can choose one restore point based on a date to revert system settings back to that date. I am not sure if this will work since you previously had Windows 10 installed, but you can try it anyway. Wait for the process to finish and it will automatically restart the computer. Hopefully, Windows 7 will be accessible then.
Don't worry about your personal files as they won't be affected by System Restore.If you encounter problems, I am here to help you further.Regards,IT Miro
Have you followed the instructions I mentioned and then got to the password ***** or you haven't followed them yet?
OK. Yes, you need to type the password ***** you used before upgrading to Windows 10. Windows 7 doesn't use a Microsoft account credentials, so this is just a computer password ***** used before.
First try all the passwords you can think of. If none of them worked, I will let you know how to reset it.
OK, no problem. Let's reset the password.
Are you able to boot to the recovery USB you created and access the Command Prompt?
First, find the correct drive letter for the system drive.
and press Enter.
After that, type
and press Enter
If you can see the Program Files and Windows folders listed it is a system drive. If not, repeat the steps to check with other drive letters, such as d: or e:
That's great! You can now replace a Windows file (sticky key) in order to access the Command Prompt on the logon screen. That will allow you to reset the password ***** logon as before. I will write the instructions now. Hold on...
Assuming c: is your system drive letter, you need to type this command into the Command Prompt window:
For some reason, I cannot type the full command here. For that reason, I am attaching a picture showing the command you need to execute it. Let me know if you can see it.
If you can open a YouTube video, you can see this video:
It is entitled "Change or Reset Forgot Windows 7 Password ***** Windows Disk"
After executing the command, you should see the "1 file(s) copied." as output message.
Yes, type only the command shown on the picture. You should then see the "1 file(s) copied." message. If you can see it, you can go ahead and restart the computer and remove the USB stick so that your computer can boot to Windows 7.
Once you reach to the logon screen, let me know.
Good! You can restart the computer now.
On the logon screen, do not type anything, but just start pressing the Shift key several times until the Command Prompt window appears. You can then type this command:
net usersand press Enter
It will list all user accounts. Locate the one you created (it should say your name).
To reset the password, type:
net user XXX NEWand press Enter
XXX is the name of your user accountNEW is the new password
For example, if your user name is "home" and you want to set "tree" as a new password, you would need to type:net user home tree
The output message should say: "The command completed successfully."
You can now exit the Command Prompt window and type your new password ***** log in.
I mean the one that asks you for the password. It should look like this - see the attached picture:
What was the password ***** you mentioned earlier, asking you for the password? When do you see it and how does it look like?
You can also take a photo of the computer screen you see using your phone and transfer it to your laptop, and then use the paper clip icon here to attach it.
No problem. You can resize the picture in Paint or similar program in case it is too big.
If you are referring to a secure remote assistance, it won't work in this case, unfortunately. It only works with a working computer that you can fully access.
Send me a picture so that I can see the screen asking you for the password.
I got the picture. I now know what kind of password ***** is that. May I know what exactly happens if you remove the USB stick and then let the computer boot to Windows 7? Do you see any error messages?
And yes, you can tip me when we are done. :)
Oh, I see. Such behavior is usually a sign of the Windows corruption and the standard repair methods I suggested earlier won't help. No need to attach the photos. What you can do at this point is to use a Windows 10 installation media - either a disc or USB stick in order to re-install Windows 10. You can choose to upgrade from an existing Windows version, even though it is not fully working. It will install Windows 10 while keeping the current files, and Windows 10 will be fully bootable.
Do you have a Windows 10 installation media?
Is the "Upgrade" option available?
See the picture:
OK. In that case, I suggest accessing your data and copying it to another drive and then do a clean Windows 10 install. You should be able to access the data using the Easy Recovery media. Boot from it and select Browse/Backup files.
That's good. Let me know if you were able to transfer all the important data to an external drive.
No problem. As long as you can access the data and transfer the files to an external drive, you shouldn't be worried too much. Once that is done, boot to the Windows 10 installation media and choose to do a clean install. You can format or delete the existing partitions so that you can install Windows 10 from fresh. You do not need to worry about activation since you have already done that the first time you installed Windows 10. You just need to connect the computer to the Internet and it will acknowledge the activation without typing any product key.
Yes, it is different with Windows 10. When upgraded from Windows 7 or Windows 8, it activates as a digital copy that is stored on the Microsoft server. Next time you re-install Windows 10 on the same computer, you only need to connect to the Internet so that the computer can communicate with the Microsoft activation server. The only time Windows 10 product key is actually used is when you purchase a new Windows 10 license (without upgrading from a previous Windows version).
Sure, you can step away from the computer for now. I plan to do the same.
I am glad my responses were helpful! :)
If you are using a Windows 10 installation media, I am sure you are doing it correctly. It is hard to mess it up since the whole process is pretty much automated! However, if you do encounter problems, let me know.
Sure, you can restart. Are you being asked where to install Windows 10 (select a disk partition)?
OK. Restart the installation then.
Good. You can now delete the first two partitions by clicking on "Delete":
Drive 0 Partition 1: Windows7
Drive 0 Partition 2
Once deleted, you will see:
Drive 0 Unallocated Space
Select it and then click "New". Leave the maximum space and click OK. The setup will then create one or several additional partitions used for Windows 10. Select the biggest partition on Drive 0 to install Windows 10 to, and then click Next to start the installation.
It's fine, don't worry. I am here to help.
Yes, you need to remove the installation media and then restart the computer so that the computer can boot Windows from the internal disk drive.
That's great! It means it has successfully installed Windows 10. You can now connect the computer to the Internet so that it can download all the drivers and updates.
You can always upgrade to Windows 10 Professional, but if you are a home user, it may not be needed since the Professional is mostly business-oriented. See this picture for the comparison:
In case you had the Professional edition installed before, but you now installed the Home edition by accident, your computer will be automatically upgraded to the Professional edition upon communicating with the Microsoft server (via Windows Updates).
I am very glad I could help! If there is anything else I can help you with, let me know.You can now rate my assistance by clicking on the stars located in the upper right corner of the page. You can then provide a tip if you want.Thanks,IT Miro