I am very sorry about the issue but unfortunately, that is how the new Windows OS works, I am referring to Windows 8 and 10.
If you are using a Microsoft account, the prompt should show your associated email address. And when you forget the password, you can reset it online since it is a conventional or regular online account.
However, starting Windows 8 up to 10, for local accounts, which I believe the one that you are using, the actual password ***** used is no longer retrievable unlike that of Windows 7. And the only solution for lost local account password ***** Windows 8 and 10 is to reset the computer.
I suggest that you create a Hotmail account on the computer that you are using now. Please take note of it, and its password. And when you setup the computer during reset, please use that Hotmail account since it is readily a Microsoft account.
With that done, you shall be able to download software from the App store since you are already using a Microsoft account.
I know that this is not the answer you wish to hear and I hate to be the bearer of this bad news. But it is unfair for you and unprofessional of me if I will not tell you the real score of your situation. I hope at least I will save you some time trying for passwords giving you false hopes.
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