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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Can receive e-mail but cannot send

Customer Question

Can receive e-mail but cannot send
Submitted: 10 months ago.
Category: Microsoft
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me please which email program you are using? And what is the exact error you get when you try to send an email?

Please let me know,

Richard and 3 other Microsoft Specialists are ready to help you
Customer: replied 10 months ago.
Windows Live Mail Please enter your user name ans password
Expert:  Richard replied 10 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 10 months ago.
cannot find id or password
Expert:  Richard replied 10 months ago.

Do you have the program installed Maggie?

Customer: replied 10 months ago.
I have been into team viewer but cannot find ID or password
Expert:  Richard replied 10 months ago.

once you install Team Viewer, you need to run the program and it will provide you with the ID and Password ***** give to me.

Customer: replied 10 months ago.
It is not giving me anything
Expert:  Richard replied 10 months ago.

please do the following as this may be easier for you

Click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=457072cd-1720-4990-a698-8d77edbab88e

Click I Agree and run the file please.

Customer: replied 10 months ago.
Please
Expert:  Richard replied 10 months ago.

yes, click the Link please, then click I agree and run the file

I repeated the link again below

http://www.justanswer.com/remotedesktop/join.aspx?Session=457072cd-1720-4990-a698-8d77edbab88e

Customer: replied 10 months ago.
What is happening?
Expert:  Richard replied 10 months ago.

Maggie,

For the last hour I am waiting on you to do the instructions I have given, Why are you ignoring my messages and not doing them?

Customer: replied 10 months ago.
I replied asking you to do it remotely
Expert:  Richard replied 10 months ago.

yes, and I have many times provided you the instructions I need you to do so I can connect to your computer and do this....

You have to actually do the instructions I have been repeating please.

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