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Jess M.
Jess M., Computer Support Specialist
Category: Microsoft
Satisfied Customers: 7111
Experience:  Computer Software Specialist for more than 10 years
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On system backup I get a message at the end of it that some

Resolved Question:

On system backup I get a message at the end of it that some system 32 files are missing and games so my final backup comes up red.
Submitted: 1 year ago.
Category: Microsoft
Expert:  Jess M. replied 1 year ago.

Hi Roy, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using the Windows Backup tool?

What version of Windows are you using: Vista, 7, 8 or 10?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Jess M. and 4 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
Windows 10 but still back up to 7
Expert:  Jess M. replied 1 year ago.

Roy,

Thank you for requesting for my additional service of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.

1. Please click on this link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=f5a3fe05-7428-45a4-9b2e-9cbbe77a8f20

2. In that page, please click on the green I Agree button
3. Then download the remote tool when prompted.
4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.

Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.

Best regards,
Jess