Hi Roy, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using the Windows Backup tool?
What version of Windows are you using: Vista, 7, 8 or 10?Please let me know by replying to me here so that I can help you further.
Thank you for requesting for my additional service of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.
1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=f5a3fe05-7428-45a4-9b2e-9cbbe77a8f20
2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.