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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36777
Experience:  Over 15 year experience resolving Microsoft Office Issues
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For the last week i haven't been able to recieve or send

Customer Question

hi for the last week i haven't been able to recieve or send e-mails . Have rang microsoft who advised me to use this site. I use email through the envelope sign on my lower toolbar ,if i go to windows live mail i can get my emails there but dont know how to open them ,can you help me to get them back the way thet where please
Submitted: 11 months ago.
Category: Microsoft
Expert:  Richard replied 11 months ago.

Hi there Jean and welcome

What exactly happens when you try to send and receive emails?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Richard and 2 other Microsoft Specialists are ready to help you
Customer: replied 11 months ago.
thank you for getting back to me , as you have already sussed i am a tecno phobe !! i haven't recieved any emails for about 4 days cant send any eithr i can get into my folders though
Expert:  Richard replied 11 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 11 months ago.
id 434 829 291 password 2336
Expert:  Richard replied 11 months ago.

ok, you closed the program, you need to leave it open please.

Can you open it again and provide me the new password *****

Customer: replied 11 months ago.
sorry told you i was hopeless....434 829 291......3134
Expert:  Richard replied 11 months ago.

it is no problem!

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