I'm sorry about the issue. Please try this first:
Please reply at the box below to continue. Thank you,
- If needed, to access your data for now, you can sign in a working user account
, then click on the yellow folder icon at the bottom (or click on Start (which is the windows logo icon usually located at the bottom left of the computer's screen), then click on File Explorer)
, then click on option This PC on the left
, then open C: drive
, then open folder Users
, then there, open the folder that contains your user account name
, then there, open folders Documents, and any subfolder, etc. in order to open your data / files there.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
How are you? Do you still need help with this issue and/or with anything else?