Hello Gavin, and thank you for using this service.
Sorry you are having trouble. I will help you now.
Please tell me more details about this computer. Is it a mac or PC? If PC , do you know which version of Windows it is running? Vista, 7, 8 , or 10?
Gavin, I may not be available when you return from your meeting, so to better assist you, I will opt your question out to other experts for review. Another expert will be with you soon. Thanks.
my name is***** and I am your new expert from here on. Can you please let me know which version and edition of Parallels you are using (e.g. 10 or 11, etc. and "Pro" or "Business" edition)? I am available all evening to get this fixed for you.
Thank you very much,
I just saw that you´ve requested a remote-assistance, I think this is a good idea too and have accepted your request.
To start the remote connection once you are back, please download AnyDesk at:
... install it on your Mac, then start it and then reply to me with the 9-digits number which is displayed in the AnyDesk window.
Then I can connect to your computer and you just have to click on "Accept" once you see my incoming connection (AnyDesk will notify you when this happens).
If you have problems or questions with the setup of AnyDesk, please just let me know and I would be happy to help you.
Thank you very much and best regards,
I am still available all night long to do the remote-assistance. Just get back to me with your AnyDesk number when you are ready.
Thank you so much,