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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I am unable to use my Outlook e-mail address unless I go

Customer Question

I am unable to use my Outlook e-mail address unless I go into my Microsoft account via Google. For the past couple of weeks I have been receiving messages stating that there is a server error for my Outlook e-mails, both receiving and sending e-mails. I also have another e-mail account - ntlworld, and messages sent to this e-mail address appear both in ntl and also in Outlook,. Help please!
Submitted: 10 months ago.
Category: Microsoft
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you give me the exact error message you receive please?

Thank you

Customer: replied 10 months ago.
Unable to send or receive messages for the Outlook (m keatley) account. Server error 3219. Windows live mail error ID
Ox8DE00005
Expert:  Richard replied 10 months ago.

Thanks

If you sign into your account via my link below

www.hotmail.com

Do you see all emails there like in windows live mail?

Please let me know.

Customer: replied 10 months ago.
I have to go out now until about 6.00 p.m. Will check again o my return. Thanks for your help.
Expert:  Richard replied 10 months ago.

ok, What I want you to do is in windows live mail, click on File, Accounts and remove the account there.

Once done, add the account but choose Other

Then select iMap

For the incoming server use these settings

Server name: imap-mail.outlook.com
Port: 993
Encryption method: SSL

And for the outgoing server use

Server name: smtp-mail.outlook.com
Port: 587
Encryption method: TLS

You will see port settings, when you click on more settings, then advance.

Then make sure on the outgoing server settings (under more settings) you choose to use authentication and use the same settings as the incoming server

It should then add correctly and allow you to use it

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please

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