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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36604
Experience:  Over 15 year experience resolving Microsoft Office Issues
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All day I have been unable to open my hotmail account - why

Customer Question

All day I have been unable to open my hotmail account - why is this ?
Submitted: 10 months ago.
Category: Microsoft
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me please which internet browser you are using? eg: Internet Explorer, Firefox, Google Chrome?

Thank you

Customer: replied 10 months ago.
Internet Explorer
Expert:  Richard replied 10 months ago.

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and tell me if you can now access hotmail.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Richard and 3 other Microsoft Specialists are ready to help you
Expert:  Richard replied 10 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 10 months ago.
I cannot access Internet Explorer it says the page is being worked onI have trean viewer but that does not respond either
Expert:  Richard replied 10 months ago.

Can you try to restart your computer and run teamviewer.