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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37489
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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Am trying to renew my Office 365 subscription. Am typing in

Resolved Question:

Hi
Am trying to renew my Office 365 subscription. Am typing in my mobile no; then when I enter the security code on the screen, it will not recognise the account. Is there a contact number I can call to renew this please?
Submitted: 10 months ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Does she still have access to her free serve email account?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Viet -MS Office Tech and other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 10 months ago.

Thank you. First, do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me. Thank you,

Customer: replied 10 months ago.
HIIt's WIndows 7 and its ASUS but I have no idea what model
Expert:  Viet -MS Office Tech replied 10 months ago.

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=9c0f51f8-0e7f-4d70-a566-88688661a0ba
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet -MS Office Tech replied 10 months ago.

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

http://www.justanswer.com/computer/expert-itstuff/