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jhannell
jhannell, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have an error code Ox85050041 I cant get onto my e-mails

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I have an error code Ox85050041 I cant get onto my e-mails

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer: replied 1 year ago.
i'm here

hello, normally how are you accessing your emails? (are you using an email program like Outlook, thunderbird etc?)

Customer: replied 1 year ago.
Don't unserstand the question I have a windows computer that has a box I click onto it

can you check if your time/date is correct? (computer's time/date)

Customer: replied 1 year ago.
Yep its correct

are you using a real time protection utility like norton/avg etc?

Customer: replied 1 year ago.
Mc Afee and I paid for it twice so may have it twice?!

it seems it is blocking emails, can you try to disable your mcafee (turn it off) and try to use your email program again

Customer: replied 1 year ago.
How

do you see the mcafee icon at bottom/right?

Customer: replied 1 year ago.
If I click on it it has several instructions

when you right click on the icon, do you see an option like "disable" or "turn off" etc?

Customer: replied 1 year ago.
check for up dates
Scan
Change settigns
verify sucscription
view my account

can you select change settings, what do you see now?

Customer: replied 1 year ago.
ALSO IVE JUST HAD A POP UP MY HOTMAIL ACCOUNT IS OUT OF DATEREAL TIME SCANNING
fIRE WALL
VIEW ALL STTINGS

can you select real time scanning, and try to turn it off (or disable)

Customer: replied 1 year ago.
Done it - its not happy!

is your email program working now?

Customer: replied 1 year ago.
No

can you go to www.hotmail.com and try to Access your email

Customer: replied 1 year ago.
Its working there but looks completely different.......can I make a tile so I can get there quick also shall I turn the security on
Customer: replied 1 year ago.
Hello

can you please do this:

  1. Right click on the web page address (Hotmail.com) and select copy.
  2. Go to desktop and right click on desktop.
  3. Go to "New" and select "Shortcut" option.
  4. Paste in the web address info and click "Next."
  5. A new box will appear and you can type in a name for the shortcut.
  6. Click "Finish" and you will then have a new Shortcut for that web page on your desktop.
Customer: replied 1 year ago.
Thanks cant do it Ive taken a photo of your instructions I'll ask my daughter to do it!!What about the security?

you can turn on your security now

Customer: replied 1 year ago.
done it...or think it did it itselfthank you

you are welcome

if something goes wrong i will be here anytime

jhannell and 2 other Microsoft Specialists are ready to help you