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jhannell
jhannell, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have an error code Ox85050041 I cant get onto my e-mails

Resolved Question:

I have an error code Ox85050041 I cant get onto my e-mails
Submitted: 10 months ago.
Category: Microsoft
Expert:  jhannell replied 10 months ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer: replied 10 months ago.
i'm here
Expert:  jhannell replied 10 months ago.

hello, normally how are you accessing your emails? (are you using an email program like Outlook, thunderbird etc?)

Customer: replied 10 months ago.
Don't unserstand the question I have a windows computer that has a box I click onto it
Expert:  jhannell replied 10 months ago.

can you check if your time/date is correct? (computer's time/date)

Customer: replied 10 months ago.
Yep its correct
Expert:  jhannell replied 10 months ago.

are you using a real time protection utility like norton/avg etc?

Customer: replied 10 months ago.
Mc Afee and I paid for it twice so may have it twice?!
Expert:  jhannell replied 10 months ago.

it seems it is blocking emails, can you try to disable your mcafee (turn it off) and try to use your email program again

Customer: replied 10 months ago.
How
Expert:  jhannell replied 10 months ago.

do you see the mcafee icon at bottom/right?

Customer: replied 10 months ago.
If I click on it it has several instructions
Expert:  jhannell replied 10 months ago.

when you right click on the icon, do you see an option like "disable" or "turn off" etc?

Customer: replied 10 months ago.
check for up dates
Scan
Change settigns
verify sucscription
view my account
Expert:  jhannell replied 10 months ago.

can you select change settings, what do you see now?

Customer: replied 10 months ago.
ALSO IVE JUST HAD A POP UP MY HOTMAIL ACCOUNT IS OUT OF DATEREAL TIME SCANNING
fIRE WALL
VIEW ALL STTINGS
Expert:  jhannell replied 10 months ago.

can you select real time scanning, and try to turn it off (or disable)

Customer: replied 10 months ago.
Done it - its not happy!
Expert:  jhannell replied 10 months ago.

is your email program working now?

Customer: replied 10 months ago.
No
Expert:  jhannell replied 10 months ago.

can you go to www.hotmail.com and try to Access your email

Customer: replied 10 months ago.
Its working there but looks completely different.......can I make a tile so I can get there quick also shall I turn the security on
Customer: replied 10 months ago.
Hello
Expert:  jhannell replied 10 months ago.

can you please do this:

  1. Right click on the web page address (Hotmail.com) and select copy.
  2. Go to desktop and right click on desktop.
  3. Go to "New" and select "Shortcut" option.
  4. Paste in the web address info and click "Next."
  5. A new box will appear and you can type in a name for the shortcut.
  6. Click "Finish" and you will then have a new Shortcut for that web page on your desktop.
Customer: replied 10 months ago.
Thanks cant do it Ive taken a photo of your instructions I'll ask my daughter to do it!!What about the security?
Expert:  jhannell replied 10 months ago.

you can turn on your security now

Customer: replied 10 months ago.
done it...or think it did it itselfthank you
Expert:  jhannell replied 10 months ago.

you are welcome

Expert:  jhannell replied 10 months ago.

if something goes wrong i will be here anytime

jhannell and 4 other Microsoft Specialists are ready to help you

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