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jhannell
jhannell, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have an error code Ox85050041 I cant get onto my e-mails

Resolved Question:

I have an error code Ox85050041 I cant get onto my e-mails
Submitted: 6 months ago.
Category: Microsoft Office
Expert:  jhannell replied 6 months ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer: replied 6 months ago.
i'm here
Expert:  jhannell replied 6 months ago.

hello, normally how are you accessing your emails? (are you using an email program like Outlook, thunderbird etc?)

Customer: replied 6 months ago.
Don't unserstand the question I have a windows computer that has a box I click onto it
Expert:  jhannell replied 6 months ago.

can you check if your time/date is correct? (computer's time/date)

Customer: replied 6 months ago.
Yep its correct
Expert:  jhannell replied 6 months ago.

are you using a real time protection utility like norton/avg etc?

Customer: replied 6 months ago.
Mc Afee and I paid for it twice so may have it twice?!
Expert:  jhannell replied 6 months ago.

it seems it is blocking emails, can you try to disable your mcafee (turn it off) and try to use your email program again

Customer: replied 6 months ago.
How
Expert:  jhannell replied 6 months ago.

do you see the mcafee icon at bottom/right?

Customer: replied 6 months ago.
If I click on it it has several instructions
Expert:  jhannell replied 6 months ago.

when you right click on the icon, do you see an option like "disable" or "turn off" etc?

Customer: replied 6 months ago.
check for up dates
Scan
Change settigns
verify sucscription
view my account
Expert:  jhannell replied 6 months ago.

can you select change settings, what do you see now?

Customer: replied 6 months ago.
ALSO IVE JUST HAD A POP UP MY HOTMAIL ACCOUNT IS OUT OF DATEREAL TIME SCANNING
fIRE WALL
VIEW ALL STTINGS
Expert:  jhannell replied 6 months ago.

can you select real time scanning, and try to turn it off (or disable)

Customer: replied 6 months ago.
Done it - its not happy!
Expert:  jhannell replied 6 months ago.

is your email program working now?

Customer: replied 6 months ago.
No
Expert:  jhannell replied 6 months ago.

can you go to www.hotmail.com and try to Access your email

Customer: replied 6 months ago.
Its working there but looks completely different.......can I make a tile so I can get there quick also shall I turn the security on
Customer: replied 6 months ago.
Hello
Expert:  jhannell replied 6 months ago.

can you please do this:

  1. Right click on the web page address (Hotmail.com) and select copy.
  2. Go to desktop and right click on desktop.
  3. Go to "New" and select "Shortcut" option.
  4. Paste in the web address info and click "Next."
  5. A new box will appear and you can type in a name for the shortcut.
  6. Click "Finish" and you will then have a new Shortcut for that web page on your desktop.
Customer: replied 6 months ago.
Thanks cant do it Ive taken a photo of your instructions I'll ask my daughter to do it!!What about the security?
Expert:  jhannell replied 6 months ago.

you can turn on your security now

Customer: replied 6 months ago.
done it...or think it did it itselfthank you
Expert:  jhannell replied 6 months ago.

you are welcome

Expert:  jhannell replied 6 months ago.

if something goes wrong i will be here anytime

jhannell, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 8480
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
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