Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
Can you do the following please
Power off the mac
Then start the Mac and hold down the Command and R keys at startup.
Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window
choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.
Click the First Aid tab.
Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
Select your Startup Disk (usually named "Macintosh HD").
Click Repair. Disk Utility checks and repairs the disk.
Let this complete and when it has, tell me if you still have the problem please.
I'll check this
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
ok, now run it and provide me the ID and Password *****
you closed the connection and disconnected me, is now not a good time for me to work on the problem?
ok, the teamviewer window that opens, with the chat text in it, please do not close it.
Please run teamviewer again and provide new password ***** I can connect.
ok, this file is going to take (due to your internet speed) 3 hours to download
Download it please and when it has completed, let me know so I can connect.
this one is from the apple site, so it may be slower, but normally not this slow, though your internet was not too fast.
word 2008 is not installed, nothing we can do but let it finish the download sorry
It may be worth restarting the mac and trying to download again, but we need the file
if it says 11 hours then you can
yes, run teamviewer please and give password ***** ID
in the downloads folder.
ok, looks to be a number of issues on the hard drive.
Next, the emails within outlook, are these also on the email server?
ok, so we can uninstall office then, as outlook is not used by you?
ok, run teamviewer and give ID and Password *****
ok, please give password ***** connect
it is not connecting, can you restart the mac and run it again please, may have been the force stops before
ok, but try word and see if it works
ok, go to the Apple Logo, System Preference, User Accounts and make a new user account
Restart the mac, sign in with this new account and tell me if it opens with this please
When you go to open a word document, choose repair instead of open and it then opens
run team viewer please and ill do it
what happens when you try to open the document?
ok, the only option left is a reinstall of the Mac, as we did all repair options possible.
First, is all your data backed up off the mac? As this will remove all your data and apps (you will need to reinstall your apps again)
We have done a full reinstallation of office which is the most extreme repair you can do.
no, as this is not the actual problem, as the Style in the document is ok
First, if the update is being offered, meaning your able to install it, then see if the issues are resolved.
yes, but we undid all of that already as you saw, this is why we need to do the reinstall of the operating system
ok, if all your files are backed up then you need to do the reinstall
To do this
Choose Clean Disk
Once this is done then choose reinstall OSX
This will reinstall the Mac, once it has been done, install your programs again and it will now function correctly again.
The programs that you initially installed on your computer you will need to install again
Parallel You purchased a car, all the add ones and things you have added to the car you will need to add again, just like you initially did
No, you need to install the program again, from the disk or file you installed it from initially.
Again Eric, you are install the programs on your Mac that you initially installed Your not doing anything new, your just install the apps (like Office) just like you first did when you first purchased or obtained the app,
correct, OSX is reinstalled as per the instructions I gave.
Other apps you have to install whether that is from online or from disk depending on the app and where you originally installed it from
iCloud is part of the operating system, we have attempted repairs of this and reinstallation of office.