How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
Type Your Microsoft Question Here...
Richard is online now

Tried to start outlook this morning, following message came

Resolved Question:

Tried to start outlook this morning, following message came up:
"Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The file C:\Users\ROBWEBBER\Documents\OutlookFiles\*****@******.*** cannot be opened"
Help me??
Submitted: 10 months ago.
Category: Microsoft
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tel me please which version of outlook you are using?

And which version of windows?

Expert:  Richard replied 10 months ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.



Richard and other Microsoft Specialists are ready to help you
Customer: replied 10 months ago.
Hi, best if you connect to computer.Its Office 2016 and windows 8.1
Expert:  Richard replied 10 months ago.

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 10 months ago.
ID ###-##-####
p/word 8222
Expert:  Richard replied 10 months ago.


Customer: replied 10 months ago.
Hi,I am back in, thanks Richard!!
Customer: replied 10 months ago.
Do I need to do anything else as I need to leave the office?Thanks
Expert:  Richard replied 10 months ago.

no, all is good now, enjoy!

Customer: replied 10 months ago.
Great, thanks again.

Related Microsoft Questions