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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 40306
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Tried to start outlook this morning, following message came

Resolved Question:

Tried to start outlook this morning, following message came up:
"Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The file C:\Users\ROBWEBBER\Documents\OutlookFiles\*****@******.*** cannot be opened"
Help me??
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tel me please which version of outlook you are using?

And which version of windows?

Expert:  Richard replied 1 year ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.



Richard and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
Hi, best if you connect to computer.Its Office 2016 and windows 8.1
Expert:  Richard replied 1 year ago.

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
ID ###-##-####
p/word 8222
Expert:  Richard replied 1 year ago.


Customer: replied 1 year ago.
Hi,I am back in, thanks Richard!!
Customer: replied 1 year ago.
Do I need to do anything else as I need to leave the office?Thanks
Expert:  Richard replied 1 year ago.

no, all is good now, enjoy!

Customer: replied 1 year ago.
Great, thanks again.