Hi there and welcome
When you try to sign in, what is the exact message you receive now when it fails?
Please let me know
ok, but when you enter in the password ***** it fails, what is the exact message you get?
ok, can you click on my link below please
Follow the onscreen instructions to perform the reset and once done, use this new password ***** sign into you account
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please
No problem at all, please accept the offer and I can do this for you