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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 37548
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Following repair, I am unable to access my E mails.. the lap

Resolved Question:

following repair, I am unable to access my E mails.. the lap top has been wiped clean, and I cannot remember the pass word. following several phone calls I have been advised tp contact you
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there and welcome

When you try to sign in, what is the exact message you receive now when it fails?

Please let me know

Customer: replied 1 year ago.
I do not get any message, I cannot get past the password *****
Expert:  Richard replied 1 year ago.

ok, but when you enter in the password ***** it fails, what is the exact message you get?

Customer: replied 1 year ago.
I do not enter the password ***** I have forgotten it, and I get stuck
Expert:  Richard replied 1 year ago.

ok, can you click on my link below please

https://account.live.com/password/reset

Follow the onscreen instructions to perform the reset and once done, use this new password ***** sign into you account

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please

Customer: replied 1 year ago.
If you could do it for me I would be obliged, when it comes to computers I am as ignorant as they come. I put it down to age.
Expert:  Richard replied 1 year ago.

No problem at all, please accept the offer and I can do this for you

Richard and 4 other Microsoft Specialists are ready to help you