Hello sir/madam, I would like to help you, please let me know when you are ready.
can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.link: http://tiny.cc/z5lvcx
can you try to right click on the link, and select "save target as" (or save link as) and save it to your desktop
can you right click on the link and then select "open" (it must be the first option)
hi again, were you able to install your printer?
I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.