Hi there and welcome
When you try to enter your hotmail account, what is the exact message you receive?
When were you last able to sign in, and was it on this device that you are trying to sign in now onto?
ok, do you still have access to the old laptop Hugh?
ok, what is the issue you have, accessing the AOL account that is set up with the hotmail account Hugh?
ok, but what I am asking Hugh is what is the issue you have, accessing the AOL account that is set up with the hotmail account
ok, why do you keep replying yes Hugh? I need to know
hat is the issue you have, accessing the AOL account that is set up with the hotmail account
whats the email address of the hotmail account?
ok, so [email protected]
ok, and you filled in this form as best as you could Hugh and they rejected it correct?
Unfortunately you are not going to be able to recover this account unless you can remember the password. If the password ***** changed or the account was hacked then you are not going to be able to get back in. It is extremely important that you keep your recovery options up to date since that is your only way back in if you don't have the password. Hotmail being a free email service does not offer any support aside from what you have seen online. A few years back they did have more options for people in your situation but now they simply suggest you create a new account.
I am sorry to have to tell you this but unless you can remember or get access to the correct password ***** is no way back in. Hotmail states the following "When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address. "
So unfortunately there are no options left since you never updated your recovery information. In the interest of saving yourself some time I would suggest you don't spend more looking for a solution in this situation as you have no options aside from getting the correct password ***** am sorry to say. I just don't want to give you hope because in the last year Microsoft has completely cut off any type of support and leaves account recovery entirely up to the user meaning if you don't keep your recovery info up to date and forget or lose the password ***** cannot get back into the account.
Again, sorry to have to deliver the bad news but hopefully it saves you some time in the long run and prevents anything like this from ever happening again.
It would be greatly appreciated if you could rate my reply to you by clicking 3 stars are more. I of course understand this is not good news but you are just rating me personally and not Microsoft, their policies, or the situation itself.
it is incorrect or it has been changed Hugh, but the only way to regain access is via the recovery methods but as you entered an address that you do not have access to anymore, and nothing else, then recovery will not be possible.
its one of the risks of a free email system like this Hugh, if it is for business, you are better using a paid system such as godaddy.com
Then you always have backup support as it is a paid service.
If you need anything else pleas e let me know