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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5477
Experience:  Indept expertise on MS Office package
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TO ACCESS MY COMPTER. IT REFUSES MY PIN AND MY PASSWORD.

Customer Question

I AM UNABLE TO ACCESS MY COMPTER. IT REFUSES MY PIN AND MY PASSWORD. I AM VERY DISTRESSED. I HAVE NO IDEA WHY THIS PROBLEM SHOULD OCCUR. I TRULY HOPE YOU CAN SOLVE MY PROBLEM. MYRA HOLMES.
Submitted: 10 months ago.
Category: Microsoft
Expert:  michelleclive replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 10 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  michelleclive replied 10 months ago.

Let me know what operating system on the computer.

michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5477
Experience: Indept expertise on MS Office package
michelleclive and 3 other Microsoft Specialists are ready to help you
Expert:  michelleclive replied 10 months ago.

Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote AssistanceAllow it to install and let it be opened. I will be able to connect then.

Expert:  michelleclive replied 10 months ago.

I am connected and waiting for you to connect to the remote screen.

Expert:  michelleclive replied 10 months ago.

Myra are we still connected?

Expert:  michelleclive replied 10 months ago.

i have been waiting for your response.

let me know when you can be online so that i may assist you further

Expert:  dianne-cssm replied 10 months ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you.
http://www.justanswer.co.uk/microsoft-office/9xi1y-access-compter-refuses-pin-password.html
Thank you, ***** ***** Customer Support Team.

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