Hi there and welcome
can you tell me please the version of windows you are using on the problem computer?
Above the password ***** on the computer you will see the username which is either your email address or a local account.
Can you tell me what this is please
Do you have access to the cell phone ending in 63? If so, what is the last 4 digits of the number?
ok, tell me the code you received on the phone just now via text please
Restart your computer and use the password
it should now let you in
Let me know the results please
yes it would, you use this one from now on
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