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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Forgotten password for starting up my home pc

Resolved Question:

Forgotten password ***** starting up my home pc
Submitted: 10 months ago.
Category: Microsoft
Expert:  Richard replied 10 months ago.

Hi there and welcome

can you tell me please the version of windows you are using on the problem computer?

Thank you

Customer: replied 10 months ago.
Windows 10
Expert:  Richard replied 10 months ago.

Thank you

Above the password ***** on the computer you will see the username which is either your email address or a local account.

Can you tell me what this is please

Customer: replied 10 months ago.
[email protected] mail.com
Expert:  Richard replied 10 months ago.

Thanks

Do you have access to the cell phone ending in 63? If so, what is the last 4 digits of the number?

Customer: replied 10 months ago.
0363
Expert:  Richard replied 10 months ago.

ok, tell me the code you received on the phone just now via text please

Customer: replied 10 months ago.
Expert:  Richard replied 10 months ago.

thanks

Restart your computer and use the password

richieja16

it should now let you in

Let me know the results please

Customer: replied 10 months ago.
It worked
Expert:  Richard replied 10 months ago.

yes it would, you use this one from now on

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you

Customer: replied 10 months ago.
Thank you
Expert:  Richard replied 10 months ago.

your welcome

Let me know if you need anything else and please remember the service rating (the stars at the top of the screen then submit)

thank you

Richard and 2 other Microsoft Specialists are ready to help you

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