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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have attempted several times to reset my password - and

Customer Question

Hi I have attempted several times to reset my password ***** and used the two step method - but time lapse from the code arriving via another account (sons) has meant I am now frozen out of this method. Help please!
Submitted: 10 months ago.
Category: Microsoft
Expert:  Richard replied 10 months ago.

Hi there and welcome

When you now try to sign in, what is the exact message you receive?

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