How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Lorenz Vauck Your Own Question

Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Microsoft Office
Satisfied Customers: 748
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
78122054
Type Your Microsoft Office Question Here...
Lorenz Vauck is online now

Error 0x800ccc0e, how do you fix it?

Customer Question

error 0x800ccc0e, how do you fix it?
Submitted: 3 months ago.
Category: Microsoft Office
Expert:  Lorenz Vauck replied 3 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible.

Do you receive this error within Windows Live Mail or Outlook Express or another program?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 3 months ago.
Windows Live Mail
Expert:  Lorenz Vauck replied 3 months ago.

Thank you, ***** ***** are you receiving this error and can you remember what you´ve done before?

Customer: replied 3 months ago.
About three days ago when windows 10 Mail stopped working
Expert:  Lorenz Vauck replied 3 months ago.

Thank you. In this case I think it´s best if I would log into your computer via a remote-assistance and fix the problem directly for you while you can relax. Is this something you would be interested in?

Lorenz Vauck, Computer Expert
Category: Microsoft Office
Satisfied Customers: 748
Experience: 17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
Lorenz Vauck and 4 other Microsoft Office Specialists are ready to help you
Expert:  Lorenz Vauck replied 3 months ago.

Dear Client,

thank you for accepting my offer. To start the remote connection, please download AnyDesk at:

*************

...start it (double click on the "AnyDesk.exe") and reply to me with the 9-digits number which is displayed in the AnyDesk window.

If you have problems or questions with the setup of AnyDesk, please just let me know and I would be happy to help you.

Thank you very much and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 3 months ago.

Please reply with the number once you are ready to start the connection.

Customer: replied 3 months ago.
number should have been ****************, any progress?
Expert:  Lorenz Vauck replied 3 months ago.

Thanks, ***** ***** need to follow my instructions with AnyDesk, since I need to connect to your computer, not your phone-number. Here they are again:

To start the remote connection, please download AnyDesk at:

*************

...start it (double click on the "AnyDesk.exe") and reply to me with the 9-digits number which is displayed in the AnyDesk window.

If you have problems or questions with the setup of AnyDesk, please just let me know and I would be happy to help you.

Thank you very much and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 3 months ago.

Do you have problems setting up AnyDesk? Please just let me know and I will help you.

Expert:  Lorenz Vauck replied 3 months ago.

Are you still there? I would really like to help you, just tell me the 9 digits number that AnyDesk shows you after you´ve installed it. If there are any trouble with setting up AnyDesk, just reply below like before and I will help you with that.

Customer: replied 3 months ago.
Good morning, I followed your instructions, I had the screen come up with accept/reject, clicked the accept box, the screen then froze. I could see that there was a secure connection and hard disk activity, however despite watching for nearly two hours - nothing happened
Expert:  Lorenz Vauck replied 3 months ago.

Good morning:)

I see, but that was not me, because you didn´t even tell me the 9 digits AnyDesk number yet here in the chat. That´s the number I will need to even know to where to connect to. You most likely have connected to your own PC because you´ve entered the 9 digits number below and clicked "connect", right? So all you´ve done is to connect to your own computer.

What I need you to do, as outlined above, is to provide me with the 9 digits number that AnyDesk displays in it´s main window. You need to provide that number to me here in the chat. Without that number I cannot "call" you computer at all, it´s like a telephonenumber for your computer, if I don´t have it, I can´t connect to it. So please open AnyDesk once again and give me the 9 digits number here in the chat, otherwise I can NOT connect to your PC at all.

Thank you very much and best regards,

Lorenz Vauck

Customer: replied 3 months ago.
Thanks for info, my apologies. The original number was ************* , however when I wen to anydesk this morning it gave me the id *************
Expert:  Lorenz Vauck replied 3 months ago.

All good, no need to apologize, it can be confusing with that computer stuff, right?:) Yes, that´s the number and now it shows at @ad address because you´ve fully installed AnyDesk, that´s all I need to connect to you now. However, as you might have noticed, I answered in the evening and that is because I do the night shift at JustAnswer. Right now, I am about to finish it and get some sleep. Would you be OK with that we continue this evening from about 6 pm and up or is that to late for you? Otherwise I will stay awake a little longer and do it now. Thank you for letting me know:)

Customer: replied 3 months ago.
6pm tonight will be ok, enjoy your sleep. Will I just need to have computer switched on at 6pm?
Expert:  Lorenz Vauck replied 3 months ago.

Thank you. No, just come back this evening, I am here from 6pm and upwards till the next morning. So just come online whenever you want this evening and just message me here that you are ready to go ahead and we will do it as quick as I can:)

Have a great day and thank you again,

Lorenz Vauck

Expert:  Lorenz Vauck replied 3 months ago.

Good evening :) I am available now to help you with the remote-assistance, just let me know when you are ready and we get it started. I am here till the next morning, so just let me know when it´s a good time for you to begin.

Thank you,

Lorenz Vauck

Customer: replied 3 months ago.
Hi Lorenz,
Ready to go.
Graham
Expert:  Lorenz Vauck replied 3 months ago.

Hi :)

ok great, can you please bring AnyDesk to the foreground (maximize the window so that you can see the "[email protected]" right in front of you)? Because only then I can connect.

Thank you very much,

Lorenz Vauck

Expert:  Lorenz Vauck replied 3 months ago.

Dear Client,

thank you for the kind words and I am happy that we could fix your problem! If you have any questions in the future and would like to work with me again, please enter them in the format "For expert ComputerVauck ONLY: Question ......." at the following site:

http://www.lorenzvauck.com/

It´s best if you bookmark the site directly in your browser.

I wish you a great time and remain until next time with best regards,

Lorenz Vauck

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    233
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    119
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    56
    Bachelor's Degree in Information Technology, Microsoft Certified Professional