Hi! My name is ***** ***** I will be assisting you. Let's get started!
Thank you for contacting us about your issue. For this type of issue, it is easiest if I connect to your computer and perform the fix for you so that you can sit back, relax, and watch the process being completed rather than trying to follow complicated steps. I am sending you a remote services offer so that I can connect. After you accept the offer, I will provide you with the steps so I can connect. Please allow 1-2 minutes for the offer to appear.
Click here: http://www.justanswer.com/remotedesktop/join.aspx?Session=6032c6ab-c7db-4789-a7ab-5a774b26d3ae
Select I AGREE or RUN on that page
I have lost access during the restore process. Please let me know if it worked after the restore was completed.