Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.
Let me know when you are available so we can work on this problem.
Hello again! Yes, let's proceed with a secure remote assistance so that I can see the problem myself and help you directly.
Please click on the link below to download a secure remote assistance program.http://www.justanswer.com/remotedesktop/join.aspx?Session=ffb39e16-9798-48b6-bf59-3123c2f4b65fWhen a new web page opens, click on the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.In case the link doesn't work for you, let me know.
We are connected.
Both the Outlook and RunDLL problems have been successfully solved via secure remote assistance. Everything should work properly now.For any other issue, feel free to contact me again. Here is my JustAnswer profile page where you can request me directly for any computer-related question in the future:http://www.justanswer.co.uk/computer/expert-it-miro/Regards,IT Miro