Hi there and welcome
On the sign in page above the password ***** is the username which is wither your name or your email address.
Can you tell me what it is please?
ok, you do not see an email address at all?
And when it fails to accept the Pin, whats the exact message it gives?
ok, then there is no way to reset this online as you used an internal account, not an email address as the sign in.
In this situation you have to reinstall windows, there is no way to get around this. It will remove all your data and return the computer to new, but you cannot avoid this, it is the whole point of the security.
To do this, hold the SHIFT key on the keyboard and with it held down, click on the power icon on the screen then restart.
Keep shift held down until it has restarted and your at a menu.
Choose from this menu, Troubleshoot, then Reset My PC.
You will have to choose to remove all your files for this to work.
Let this complete and once it has, you will need to setup your computer again just like when you first received it.
Let me know please how you go.
That the Pin was changed, it's the only cause.
I understand you feel it's drastic but please take into account the Pin is there to protect your data, it is encrypted, if we could just bypass it and access your data then there would be no point to the whole security on the computer, and it would be a catastrophic to Microsoft for windows 10.
yes that is possible, I can only say it has been changed, else it would be accepted
No, as it is a local account.
If you cannot enter the correct Pin, you have to do the reset as per my instructions Douglas, I know it is not something you wish for, but it is the reality of the situation
your most welcome Douglas
If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service by clicking one of the stars at the top of the screen then submit
was there anything else needed Douglas? As I never received a rating from you.