Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi David, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you getting this error when you try to update your Windows?
Can you please tell me which version of Windows are you using? Is it Windows Vista, 7, 8 or 10?Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Can you please tell me how this error appears? Is it after you turn the laptop on? And are you using the laptop right now to chat with me?
Thank you for that information. If this is not an error with Windows Update, this could be a malware or a corrupted background program.
Can I remotely access your computer so that I can directly check and fix the issues while you watch?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
I am very sorry about the confusion. Like what I have already mentioned, this Secure Remote Assistance (or remote access) is an optional service which has its own fee. The fee is one time though and also guaranteed.
Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.
1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=84eb0ad6-4e70-4a7d-ba29-4eaa728b855b
2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.
How is it going? Were you able to download the remote tool using the procedures I gave you? If yes, please do not forget to double click on the downloaded file to run it and to join me in the remote session. I am waiting in the remote session.
Did you get an error when downloading the remote tool?
Ok, please give it another try, and let us do this step by step and tell me at which step you are stuck.
2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted. Depending on your browser, you could be prompted to SAVE or RUN. Select SAVE.4. Locate the downloaded file where you saved it and then run the remote tool by double clicking on it to join me in the remote session. I will be waiting for you there.
When you click on I Agree button, a dialog box should show up, prompting to download.
If you are using Edge as the browser, then there shall be a notification at the button of the screen where you can save or run
David, I uploaded the remote tool and try to download it from this link:
After downloading it, please make sure to run it by double clicking on the downloaded file.
And were you able to download this time? If yes, please locate the downloaded file, then double click on it to run it.
How is it going? Were you able to download the tool?