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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 38668
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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Recently my laptop had to be wiped clean and then restored.

Resolved Question:

Recently my laptop had to be wiped clean and then restored. However I am unable to open many of my documents as Office XP FM9FY-TMF7Q-KCKCT-V9T29-TBBBG has not been reinstated. Please help
Submitted: 1 year ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Where did you purchase Microsoft Office previously?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Viet -MS Office Tech and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
Windows 10
Expert:  Viet -MS Office Tech replied 1 year ago.

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=ffd4f4ee-dd2f-4d9b-82fa-3c00f25cb217
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet -MS Office Tech replied 1 year ago.

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.