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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37882
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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Recently my laptop had to be wiped clean and then restored.

Resolved Question:

Recently my laptop had to be wiped clean and then restored. However I am unable to open many of my documents as Office XP FM9FY-TMF7Q-KCKCT-V9T29-TBBBG has not been reinstated. Please help
Submitted: 11 months ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Where did you purchase Microsoft Office previously?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Viet -MS Office Tech and other Microsoft Specialists are ready to help you
Customer: replied 11 months ago.
Windows 10
Expert:  Viet -MS Office Tech replied 11 months ago.

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=ffd4f4ee-dd2f-4d9b-82fa-3c00f25cb217
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet -MS Office Tech replied 11 months ago.

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.