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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5613
Experience:  Indept expertise on MS Office package
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Why can't I subscribe to M.S. Premium version of Solitaire

Customer Question

Why can't I subscribe to M.S. Premium version of Solitaire Collection?
Submitted: 11 months ago.
Category: Microsoft
Expert:  michelleclive replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 11 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Do you get any error when you try to subscribe to Solitaire.

Customer: replied 11 months ago.
Expert:  michelleclive replied 11 months ago.

please let me know the error.

Customer: replied 11 months ago.
I did not make a note of the message. To do so I would need to try to subscribe again.
Expert:  michelleclive replied 11 months ago.

without the error i will not be able to provide you an accurate answer.

Customer: replied 11 months ago.
SljXemOBiOWunHDT.23.12 Followed by the date and time is the message.
Expert:  michelleclive replied 11 months ago.

which browser are you using, IE, firefox or chrome

Customer: replied 11 months ago.
Chrome
Expert:  michelleclive replied 11 months ago.

so do you sign into your microsoft account first before proceeding with the renewal

Customer: replied 11 months ago.
Not sure. When I open the program Solitaire Collection it first says I ama guest then Synchronises then Says I am connected as Nev in Spain.
Expert:  michelleclive replied 11 months ago.

open solitaire..click on menu option on top left and click on upgrade option

click on upgrade\buy option

let me know what happens

Customer: replied 11 months ago.
Ahhh! You are a genius. The payment was requesting Paypal and I was trying to update with Visa. Thankyou. Have a nice day. N
Expert:  michelleclive replied 11 months ago.

great

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