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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I just create a new Outlook mail, [email protected] And when

Customer Question

Hi;
I just create a new Outlook mail,
[email protected]
And when I entered everything, the outlook was opened for me and I was in the main inbox page.
Then I signed out
I tried to add this email to my iphone , it was asking for the password, I am entering the right password ***** it doesn't open.
What I want to add, is that there was no verify code while creating this email, and I didn't sent or receive anything yet.
Now I am following your re-covering password ***** it is asking what did you sent to friends and what was the subjects.. There wasn't anythings I have sent! I just create it!!
The only thing you can cleck it for me, is the information I have wrote in the your creating page, which consists my birthday, my mobile number and my 2nd email.
Please I need your help.
Thanks.
Submitted: 9 months ago.
Category: Microsoft
Expert:  Richard replied 9 months ago.

Hi there and welcome

What is the make and model of the phone?

Customer: replied 9 months ago.
Iphone 6s
Expert:  Richard replied 9 months ago.

Thank you

When you entered the password ***** it did not open, what was the message you received?

Customer: replied 9 months ago.
The matter is not from the iphone, I cannot even re-open the mail from the wed site, its saying :wrong password
Customer: replied 9 months ago.
The messageis that the password ***** wrong
Expert:  Richard replied 9 months ago.

ok, do you have the phone with the number ending in 35 with you? Is so, what are the last 4 digits?

Customer: replied 9 months ago.
No.. I didn't enter such number, I entered:
+39(###) ###-####Itayl
Expert:  Richard replied 9 months ago.

ok, then you set a different email address then

***@******.***

As***@******.*** has that number assigned to it

Try to think what else you set it to

Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 9 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 9 months ago.
I did but no Id appear
Customer: replied 9 months ago.
Dr009988
Expert:  Richard replied 9 months ago.

it will, once you download and install the program you will get an ID and Password ***** give to me

Customer: replied 9 months ago.
It says:
Please enter your partner's ID in order to control the remote computer
Customer: replied 9 months ago.
Tha app was: teamviewer
I installed it on my iphone 6 (not the 6s)
Customer: replied 9 months ago.
now I installed have teamviewer quick support
Here is the id
486 647 808
Expert:  Richard replied 9 months ago.

ok, and the password *****

Customer: replied 9 months ago.
No password *****
Your ID
Then
Send my Id
Customer: replied 9 months ago.
I am on TeamViewer Wuick Support
Is this the app
Customer: replied 9 months ago.
Quick support
Expert:  Richard replied 9 months ago.

you need to be doing these instructions on your computer please

Customer: replied 9 months ago.
Ok
Customer: replied 9 months ago.
I am my mac, but this link opening a different language, I need a link with English language
Customer: replied 9 months ago.
On my mac
Customer: replied 9 months ago.
it is now english
Expert:  Richard replied 9 months ago.

the link is to english, it's www.teamviewer.com

Likely it sees your in Italy, but just click the green box in the middle to start the download

Customer: replied 9 months ago.
I did
Expert:  Richard replied 9 months ago.

ok, now run and install it

Customer: replied 9 months ago.
It is downloading
Customer: replied 9 months ago.
I think the downloading to talk some time
Customer: replied 9 months ago.
It is now 3.0 mb of 32
Customer: replied 9 months ago.
Usually the internet here in italy is very fast, but maybe its a work time now here
Customer: replied 9 months ago.
Now 5.0
Expert:  Richard replied 9 months ago.

the file is only a 10MB, not 30....

Are you sure you clicked the green download box as it looks like your downloading something else

Customer: replied 9 months ago.
No
Customer: replied 9 months ago.
It is 32.5
Customer: replied 9 months ago.
I pressed
Download teamviewer
Customer: replied 9 months ago.
A green box
Customer: replied 9 months ago.
Version 11
Customer: replied 9 months ago.
The title is
TeamViewerThen:
TeamViewer For mac
Customer: replied 9 months ago.
Then the green box
Expert:  Richard replied 9 months ago.

ok, for mac it is larger

Customer: replied 9 months ago.
It is finished
Customer: replied 9 months ago.
Customer: replied 9 months ago.
Id
487 663 131
Password
1125
Expert:  Richard replied 9 months ago.

connecting

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