Hi there and welcome
What is the make and model of the phone?
When you entered the password ***** it did not open, what was the message you received?
ok, do you have the phone with the number ending in 35 with you? Is so, what are the last 4 digits?
ok, then you set a different email address then
As***@******.*** has that number assigned to it
Try to think what else you set it to
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
it will, once you download and install the program you will get an ID and Password ***** give to me
ok, and the password *****
you need to be doing these instructions on your computer please
the link is to english, it's www.teamviewer.com
Likely it sees your in Italy, but just click the green box in the middle to start the download
ok, now run and install it
the file is only a 10MB, not 30....
Are you sure you clicked the green download box as it looks like your downloading something else
ok, for mac it is larger