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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 37544
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I just create a new Outlook mail, [email protected] And when

Customer Question

Hi;
I just create a new Outlook mail,
[email protected]
And when I entered everything, the outlook was opened for me and I was in the main inbox page.
Then I signed out
I tried to add this email to my iphone , it was asking for the password, I am entering the right password ***** it doesn't open.
What I want to add, is that there was no verify code while creating this email, and I didn't sent or receive anything yet.
Now I am following your re-covering password ***** it is asking what did you sent to friends and what was the subjects.. There wasn't anythings I have sent! I just create it!!
The only thing you can cleck it for me, is the information I have wrote in the your creating page, which consists my birthday, my mobile number and my 2nd email.
Please I need your help.
Thanks.
Submitted: 11 months ago.
Category: Microsoft
Expert:  Richard replied 11 months ago.

Hi there and welcome

What is the make and model of the phone?

Customer: replied 11 months ago.
Iphone 6s
Expert:  Richard replied 11 months ago.

Thank you

When you entered the password ***** it did not open, what was the message you received?

Customer: replied 11 months ago.
The matter is not from the iphone, I cannot even re-open the mail from the wed site, its saying :wrong password
Customer: replied 11 months ago.
The messageis that the password ***** wrong
Expert:  Richard replied 11 months ago.

ok, do you have the phone with the number ending in 35 with you? Is so, what are the last 4 digits?

Customer: replied 11 months ago.
No.. I didn't enter such number, I entered:
+39(###) ###-####Itayl
Expert:  Richard replied 11 months ago.

ok, then you set a different email address then

***@******.***

As***@******.*** has that number assigned to it

Try to think what else you set it to

Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 11 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 11 months ago.
I did but no Id appear
Customer: replied 11 months ago.
Dr009988
Expert:  Richard replied 11 months ago.

it will, once you download and install the program you will get an ID and Password ***** give to me

Customer: replied 11 months ago.
It says:
Please enter your partner's ID in order to control the remote computer
Customer: replied 11 months ago.
Tha app was: teamviewer
I installed it on my iphone 6 (not the 6s)
Customer: replied 11 months ago.
now I installed have teamviewer quick support
Here is the id
486 647 808
Expert:  Richard replied 11 months ago.

ok, and the password *****

Customer: replied 11 months ago.
No password *****
Your ID
Then
Send my Id
Customer: replied 11 months ago.
I am on TeamViewer Wuick Support
Is this the app
Customer: replied 11 months ago.
Quick support
Expert:  Richard replied 11 months ago.

you need to be doing these instructions on your computer please

Customer: replied 11 months ago.
Ok
Customer: replied 11 months ago.
I am my mac, but this link opening a different language, I need a link with English language
Customer: replied 11 months ago.
On my mac
Customer: replied 11 months ago.
it is now english
Expert:  Richard replied 11 months ago.

the link is to english, it's www.teamviewer.com

Likely it sees your in Italy, but just click the green box in the middle to start the download

Customer: replied 11 months ago.
I did
Expert:  Richard replied 11 months ago.

ok, now run and install it

Customer: replied 11 months ago.
It is downloading
Customer: replied 11 months ago.
I think the downloading to talk some time
Customer: replied 11 months ago.
It is now 3.0 mb of 32
Customer: replied 11 months ago.
Usually the internet here in italy is very fast, but maybe its a work time now here
Customer: replied 11 months ago.
Now 5.0
Expert:  Richard replied 11 months ago.

the file is only a 10MB, not 30....

Are you sure you clicked the green download box as it looks like your downloading something else

Customer: replied 11 months ago.
No
Customer: replied 11 months ago.
It is 32.5
Customer: replied 11 months ago.
I pressed
Download teamviewer
Customer: replied 11 months ago.
A green box
Customer: replied 11 months ago.
Version 11
Customer: replied 11 months ago.
The title is
TeamViewerThen:
TeamViewer For mac
Customer: replied 11 months ago.
Then the green box
Expert:  Richard replied 11 months ago.

ok, for mac it is larger

Customer: replied 11 months ago.
It is finished
Customer: replied 11 months ago.
Customer: replied 11 months ago.
Id
487 663 131
Password
1125
Expert:  Richard replied 11 months ago.

connecting