Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello sir/madam, I would like to help you, please let me know when you are ready.
hi again, can you try to install again, what is the error message exactly?
did you receive a product key? (seller gave you a product key?)
let's validate your key, can you go to https://setup.office.com/ and follow on-screen instructions carefully
can you right click on the norton icon (at bottom-right), is there a disable option?
is there settings or properties option?
is it installing now?
ok, if something goes wrong, i will be here anytime.
in excel can you please press CTRL+S, what happens?
in Outlook, can you please press CTRL+F, what happens?
can you please right click on setupx86 and select run as administrator and try again. what happens?
it is better to install using the offline pack. can you please go to: http://www.office.com/myaccount and login.
select Select Language and install options. and then choose "Additional install options" and then choose "Download offline installer" and download it to your computer.
can you click Install, what do you see now?