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jhannell
jhannell, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I purchased Office 2016 Pro installation key from a UK

Resolved Question:

I purchased Office 2016 Pro installation key from a UK company with a very reasonable price.
Installation was failed with an error code 30188-4.
What shall I do to install the Office.
I subscribe Office 365 for my notebook PC, which is working well including the Office. I need to install one for my new desktop.
I need your help to finish setting up of my Desktop.
Submitted: 9 months ago.
Category: Microsoft
Expert:  jhannell replied 9 months ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Customer: replied 9 months ago.
I am ready Mr. Hannell.
Expert:  jhannell replied 9 months ago.

hi again, can you try to install again, what is the error message exactly?

Customer: replied 9 months ago.
OK, I will try install the Office again now.
Expert:  jhannell replied 9 months ago.

waiting

Customer: replied 9 months ago.
I started Get Office Icon in All Apps in Start.
"The New Office 2016 applications are here." is popped out.
In this page, I clicked "Install Now" button.
"Loading your page" message appeared for short time, and Web page "My Office Account - (my mail address)" appeared.
This web page shows "Office 365 Personal". However, what I need is "Office 2016 Pro."
So, would you tell me where I should go to access the correct page?
Expert:  jhannell replied 9 months ago.

did you receive a product key? (seller gave you a product key?)

Customer: replied 9 months ago.
I have a key.
Expert:  jhannell replied 9 months ago.

let's validate your key, can you go to https://setup.office.com/ and follow on-screen instructions carefully

Customer: replied 9 months ago.
OK, I will try it.
The first file I downloaded was, at no time, removed by Norton Security.
I tried to end task "Norton Security" in Task Manager, but I can not disable Norton Security.
Do you know how to disable Norton Security for a while?
Expert:  jhannell replied 9 months ago.

can you right click on the norton icon (at bottom-right), is there a disable option?

Customer: replied 9 months ago.
There is no "disable" option there.
Expert:  jhannell replied 9 months ago.

is there settings or properties option?

Customer: replied 9 months ago.
I found the same file in "Downloads" folder. In this morning I tried to install the Office.
The file was still there. I run this file. The installation is already started.
No error message so far.
Expert:  jhannell replied 9 months ago.

is it installing now?

Customer: replied 9 months ago.
installing now. The network speed is very low here, at this time, 7pm in Bali.
It may take a whole night to complete the installation. As long as there is no error code, I will not write you, and you no need to wait. If everything goes well, I will tell you tomorrow morning.
Expert:  jhannell replied 9 months ago.

ok, if something goes wrong, i will be here anytime.

Customer: replied 9 months ago.
This morning, I found the Office installation was completed. I tried some applications.
1. Excel, "save as dialog" does not appear. I can not use save as.
2. Outlook, "File" tab does not respond, most of the ribbon parts are empty. I can not add mail accounts.
3. Work seems OK.
4. Access seems OK.
5. One Note seems OK.
6. Power Points seems OK.
7. Publisher, only an empty window appears. It does not work at all.
So, I guess I need to re-install the Office.
What shall I do next?
Expert:  jhannell replied 9 months ago.

in excel can you please press CTRL+S, what happens?

in Outlook, can you please press CTRL+F, what happens?

Customer: replied 9 months ago.
Good evening Mr. Hannel,
I accessed Program and Features in Control panel to try to fix the Office.
I clicked "Change" to fix it. There are two options, one is quick one.
I clicked this quick one, but my problem was not fixed.
So, I clicked the next option, something like 'Fix the program using internet' .
My intention was to fix, but the Office 2016 was uninstalled.
So, I can not try Control + S or Control +F.
Customer: replied 9 months ago.
I uninstalled Norton Utility, and activated Window Defender.
I clicked Setup.x86... program I down loaded today.
Installation process was stopped with error message.
****************************************************
Office
Something went wrong
Sorry, we ran into a problem.
Go online for additional help
Error Code: 30188-4
*******************************************************
Expert:  jhannell replied 9 months ago.

can you please right click on setupx86 and select run as administrator and try again. what happens?

Customer: replied 9 months ago.
I right-clicked the setupx86...
A red message appeared.
********************************
Office
We're getting things ready.
********************************
It continued around 10 min.
Error message appeared.
********************************
Office
Something went wrong
Sorry, we ran into a problem.
Go online for additional help.
Error Code: 30174-4 (1392)
**********************************
Expert:  jhannell replied 9 months ago.

it is better to install using the offline pack. can you please go to: http://www.office.com/myaccount and login.

select Select Language and install options. and then choose "Additional install options" and then choose "Download offline installer" and download it to your computer.

Customer: replied 9 months ago.
OK, I will try it.
Customer: replied 9 months ago.
The page opened after clicking http://www.office.com/myaccount is for Office 365 personal. Where can I find "Language and install options"?
Customer: replied 9 months ago.
I add the screen shot.
Expert:  jhannell replied 9 months ago.

can you click Install, what do you see now?

jhannell and other Microsoft Specialists are ready to help you
Customer: replied 9 months ago.
Downloading is started. It may take more than one hour. After downloading, I will try installing.
Customer: replied 9 months ago.
Office Installation completed.
Thank you.

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