Hi there and welcome
What exact happens when you try to save the file as a PDF? Is it giving you a specific error? If so, what is the error message
ok, which version of windows are you using, and is it only for saving as PDF or it cannot save any files
Can you press the windows key + X and click on Control Panel
Then click on Programs, uninstall a program
Then click on Publisher, then change then repair.
Once done, restart and tell me if it now works please
when the repair process finishes when you do my instructions
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
ok, do the following please
Press the windows key + X and click on command prompt (admin)
A black window will open.
Type in it
press enter and when it has completed, type in
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Then tell me if publisher works correctly please
yes, you did not do this step correctly
no problem, thanks
yes, but return to this web page and post a message on the results please
how did you go with this?
ok, download CutePDF Writer from my link below please
It is free
When you install it it will add a printer to your computer, it's a virtual one.
Once added, print the file to this printer and tell me if that converts it to a PDF please.
ok, you could use this (it is exactly the same) else you would need to attempt a reinstall of Publisher
Do you have the installer here now?
yes, the program I gave you is free and does exactly the same thing so in this situation its best just to use this
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.