Hi there and welcome
For security reasons, this cannot be done, else the password ***** be reset by anyone.
Can you tell me the microsoft account with the problem please?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
ok, but I need to connect to your computer please
Can you do the instructions I gave?
I have repeated them again below
ok... what is the error you get?
ok... but what exactly happens then when you try to install? Something will happen.