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Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Microsoft
Satisfied Customers: 1180
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
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When I try to go into powerpoint I get the message

Customer Question

When I try to go into powerpoint I get the message MSVCR802.dil is missing
Submitted: 9 months ago.
Category: Microsoft
Expert:  Lorenz Vauck replied 9 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible. Please sit back for a few minutes while I prepare your answer.

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 9 months ago.

Can you please verify that the name of the missing DLL is correct? It seems to have a typo somewhere. Thank you very much.

Lorenz Vauck and 2 other Microsoft Specialists are ready to help you
Customer: replied 9 months ago.
MSVCR80
Expert:  Lorenz Vauck replied 9 months ago.

Dear Client,

thank you for requesting a remote-assistance. To start the remote connection, please download AnyDesk at:

http://download.anydesk.com/AnyDesk.exe

...start it (double click on the "AnyDesk.exe") and reply to me with the 9-digits number which is displayed in the AnyDesk window.

Then I can connect to your computer and you just have to click on "Accept" once you see my incoming connection (AnyDesk will notify you when this happens).

If you have problems or questions with the setup of AnyDesk, please just let me know and I would be happy to help you.

Thank you very much and best regards,

Lorenz Vauck

Customer: replied 9 months ago.
No number shown just asking me if I want to run it
Expert:  Lorenz Vauck replied 9 months ago.

Yes, run it, then it should open and show you a 9 digits number.

Customer: replied 9 months ago.
Customer: replied 9 months ago.
Nothing happening?
Expert:  Lorenz Vauck replied 9 months ago.

Thanks a lot. I am with you in 5 minutes and we get your problem solved.

Expert:  Lorenz Vauck replied 9 months ago.

I am currently not able to log into your PC again, is it still booting? Please let me know when it´s back and if you still get the error with the DLL or if everything is fine now. Thank you very much!

Customer: replied 9 months ago.
No - it has rebooted
Expert:  Lorenz Vauck replied 9 months ago.

Is the message gone now?

Customer: replied 9 months ago.
When I tried powerpoint I got the same error message
Expert:  Lorenz Vauck replied 9 months ago.

OK, please give me about 30 minutes and I will be with you again.

Customer: replied 9 months ago.
Are you there yet?
Customer: replied 9 months ago.
This from my iPad - computer did not reboot - just been saying configuring windows updates for ages and nothing seems to be happening
Customer: replied 9 months ago.
Are you there Lorenz?
Customer: replied 9 months ago.
I will leave the computer running and see what happens and contact you again in the morning - I'm off to bed now
Customer: replied 9 months ago.
OK the computer has just come on but powerpoint still giving error
Expert:  Lorenz Vauck replied 9 months ago.

Dear Client,

thank you for the kind words and I am happy that we could fix your problem!

I wish you a great time and remain until next time with best regards,

Lorenz Vauck

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