How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Lorenz Vauck Your Own Question

Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Microsoft Office
Satisfied Customers: 930
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
78122054
Type Your Microsoft Office Question Here...
Lorenz Vauck is online now

When I try to go into powerpoint I get the message

Customer Question

When I try to go into powerpoint I get the message MSVCR802.dil is missing
Submitted: 5 months ago.
Category: Microsoft Office
Expert:  Lorenz Vauck replied 5 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible. Please sit back for a few minutes while I prepare your answer.

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 5 months ago.

Can you please verify that the name of the missing DLL is correct? It seems to have a typo somewhere. Thank you very much.

Lorenz Vauck, Computer Expert
Category: Microsoft Office
Satisfied Customers: 930
Experience: 17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
Lorenz Vauck and other Microsoft Office Specialists are ready to help you
Customer: replied 5 months ago.
MSVCR80
Expert:  Lorenz Vauck replied 5 months ago.

Dear Client,

thank you for requesting a remote-assistance. To start the remote connection, please download AnyDesk at:

http://download.anydesk.com/AnyDesk.exe

...start it (double click on the "AnyDesk.exe") and reply to me with the 9-digits number which is displayed in the AnyDesk window.

Then I can connect to your computer and you just have to click on "Accept" once you see my incoming connection (AnyDesk will notify you when this happens).

If you have problems or questions with the setup of AnyDesk, please just let me know and I would be happy to help you.

Thank you very much and best regards,

Lorenz Vauck

Customer: replied 5 months ago.
No number shown just asking me if I want to run it
Expert:  Lorenz Vauck replied 5 months ago.

Yes, run it, then it should open and show you a 9 digits number.

Customer: replied 5 months ago.
Customer: replied 5 months ago.
Nothing happening?
Expert:  Lorenz Vauck replied 5 months ago.

Thanks a lot. I am with you in 5 minutes and we get your problem solved.

Expert:  Lorenz Vauck replied 5 months ago.

I am currently not able to log into your PC again, is it still booting? Please let me know when it´s back and if you still get the error with the DLL or if everything is fine now. Thank you very much!

Customer: replied 5 months ago.
No - it has rebooted
Expert:  Lorenz Vauck replied 5 months ago.

Is the message gone now?

Customer: replied 5 months ago.
When I tried powerpoint I got the same error message
Expert:  Lorenz Vauck replied 5 months ago.

OK, please give me about 30 minutes and I will be with you again.

Customer: replied 5 months ago.
Are you there yet?
Customer: replied 5 months ago.
This from my iPad - computer did not reboot - just been saying configuring windows updates for ages and nothing seems to be happening
Customer: replied 5 months ago.
Are you there Lorenz?
Customer: replied 5 months ago.
I will leave the computer running and see what happens and contact you again in the morning - I'm off to bed now
Customer: replied 5 months ago.
OK the computer has just come on but powerpoint still giving error
Expert:  Lorenz Vauck replied 5 months ago.

Dear Client,

thank you for the kind words and I am happy that we could fix your problem!

I wish you a great time and remain until next time with best regards,

Lorenz Vauck

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    241
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    120
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    56
    Bachelor's Degree in Information Technology, Microsoft Certified Professional
 
 
 

Related Microsoft Office Questions