thank you very much for your question. My name is***** and I will try to help you as quick possible. Please sit back for a few minutes while I prepare your answer.
Thanks for your patience and best regards,
Can you please verify that the name of the missing DLL is correct? It seems to have a typo somewhere. Thank you very much.
thank you for requesting a remote-assistance. To start the remote connection, please download AnyDesk at:
...start it (double click on the "AnyDesk.exe") and reply to me with the 9-digits number which is displayed in the AnyDesk window.
Then I can connect to your computer and you just have to click on "Accept" once you see my incoming connection (AnyDesk will notify you when this happens).
If you have problems or questions with the setup of AnyDesk, please just let me know and I would be happy to help you.
Thank you very much and best regards,
Yes, run it, then it should open and show you a 9 digits number.
Thanks a lot. I am with you in 5 minutes and we get your problem solved.
I am currently not able to log into your PC again, is it still booting? Please let me know when it´s back and if you still get the error with the DLL or if everything is fine now. Thank you very much!
Is the message gone now?
OK, please give me about 30 minutes and I will be with you again.
thank you for the kind words and I am happy that we could fix your problem!
I wish you a great time and remain until next time with best regards,