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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Windows 10 problem

Resolved Question:

windows 10 problem
Submitted: 9 months ago.
Category: Microsoft
Expert:  Richard replied 9 months ago.

Hi there and welcome

When you are on the sign in screen, you will see above the password ***** the username being used.

This will either be just your name or an email address.

Can you tell me what it is please?

Customer: replied 9 months ago.
it asks for password *****
Customer: replied 9 months ago.
Robert Holmes
Expert:  Richard replied 9 months ago.

thanks, ***** ***** be above the password ***** what do you see written there?

Richard and 2 other Microsoft Specialists are ready to help you
Customer: replied 9 months ago.
Expert:  Richard replied 9 months ago.

calling

Expert:  Richard replied 9 months ago.

Ho Robert,

I called and heard you then the line dropped out and when I call back I get a fax machine

Is there an issue with your line?

Customer: replied 9 months ago.
I got the call nobody on line
Expert:  Richard replied 9 months ago.

ill call again

Customer: replied 9 months ago.
can you ring i have automatic repair going
Expert:  Richard replied 9 months ago.

ok, it can take some time, let me know when it has completed please then let me know the results

The repair can take some hours (at worst)

Customer: replied 9 months ago.
now it says restart advanced option
Customer: replied 9 months ago.
which do i use?
Expert:  Richard replied 9 months ago.

ok, calling now

Customer: replied 9 months ago.
I tried all your solutions and it always comes back to the password ***** any way I have now done a clean boot and installed Ubantu
Thanks for all your help
Robert

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