Hi there and welcome
When you are on the sign in screen, you will see above the password ***** the username being used.
This will either be just your name or an email address.
Can you tell me what it is please?
thanks, ***** ***** be above the password ***** what do you see written there?
I called and heard you then the line dropped out and when I call back I get a fax machine
Is there an issue with your line?
ill call again
ok, it can take some time, let me know when it has completed please then let me know the results
The repair can take some hours (at worst)
ok, calling now