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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 40166
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Windows 10 problem

Resolved Question:

windows 10 problem
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there and welcome

When you are on the sign in screen, you will see above the password ***** the username being used.

This will either be just your name or an email address.

Can you tell me what it is please?

Customer: replied 1 year ago.
it asks for password *****
Customer: replied 1 year ago.
Robert Holmes
Expert:  Richard replied 1 year ago.

thanks, ***** ***** be above the password ***** what do you see written there?

Richard and 2 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

calling

Expert:  Richard replied 1 year ago.

Ho Robert,

I called and heard you then the line dropped out and when I call back I get a fax machine

Is there an issue with your line?

Customer: replied 1 year ago.
I got the call nobody on line
Expert:  Richard replied 1 year ago.

ill call again

Customer: replied 1 year ago.
can you ring i have automatic repair going
Expert:  Richard replied 1 year ago.

ok, it can take some time, let me know when it has completed please then let me know the results

The repair can take some hours (at worst)

Customer: replied 1 year ago.
now it says restart advanced option
Customer: replied 1 year ago.
which do i use?
Expert:  Richard replied 1 year ago.

ok, calling now

Customer: replied 1 year ago.
I tried all your solutions and it always comes back to the password ***** any way I have now done a clean boot and installed Ubantu
Thanks for all your help
Robert