Hi there and welcome
Can you tell me please what you have already done Brenda to try to resolve this?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
ok, so everything is now resolved Brenda?
As you said
I have my password ***** so my emails will start working ie sending
yes, as soon as your password ***** ***** then the emails are back to normal as it is all done based on the password
If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service by clicking one of the stars at the top of the screen then submit
ok, but you said you were able to send and receive.
"I have my password ***** so my emails will start working ie sending"
Your saying now again you cannot send and receive?
ok, first the issue was a password ***** what is now the issue Brenda? Adding the account to your phone?
What is the make and model of the phone you are trying to do this on?
ok, restart the phone and then try to add the email account again and tell me the message you get.
You can restart by holding the power button and choosing restart.
if you go to
on your computer
Are you able to sign in there?
ok, now on your phone, go to the play store and download the app outlook
Open it and tell me if you can sign in with this please
search for outlook in the play store and you will see it, it is there.
This is it