How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft
Satisfied Customers: 6884
Experience:  Computer Software Specialist for more than 10 years
49766785
Type Your Microsoft Question Here...
Jess M. is online now

I cannot remember my password for my email account

Resolved Question:

I cannot remember my password ***** my email account***@******.***
Submitted: 11 months ago.
Category: Microsoft
Expert:  Jess M. replied 11 months ago.

Hi Brenda,

Are you using a Windows computer or a Mac?

Customer: replied 11 months ago.
lenovo
Customer: replied 11 months ago.
I cannot get emails to my mobile noe Samsung galaxy ace 4 now
Expert:  Jess M. replied 11 months ago.

Thank you for writing back with that information. I checked your account's recovery options and you have one. Do you still have your mobile phone number ending in 48? If yes, please give me the last four digits of that mobile number.

Customer: replied 11 months ago.
5048
Customer: replied 11 months ago.
I paid £23 this afternoon for help
Expert:  Jess M. replied 11 months ago.

Thank you. I initiated a password ***** for you and you shall get a code from Microsoft through text or SMS. Please give me the code that you got so that we can reset your password.

Customer: replied 11 months ago.
i have been sent a Microsoft on mobile what is this for?
Expert:  Jess M. replied 11 months ago.

Please give me that code so that I can reset your password.

Customer: replied 11 months ago.
Customer: replied 11 months ago.
is this so emails will also go to mobile as to laptop please?
Expert:  Jess M. replied 11 months ago.

Brenda,

Thank you for patiently waiting. I was able to reset your password ***** and assigned a new password ***** you. Since passwords are sensitive info, I created a private note for you what will self-destruct after you are able to open it.

Here is the link for the private note where I put your new password:

https://privnote.com/VCLHLcAQ#gV5BLWHRL

I hope that helped.

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,
Jess

Customer: replied 11 months ago.
wheres the new password *****
Expert:  Jess M. replied 11 months ago.

Have you read my answer? I provided a LINK for the private note. Open or visit the link to open the note, you will see your password *****

Here is the link again:

https://privnote.com/VCLHLcAQ#gV5BLWHRL

I hope that helped.

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,
Jess

Customer: replied 11 months ago.
is this new password ***** my mobile
Expert:  Jess M. replied 11 months ago.

That is the NEW password ***** access your email account whether it is in the laptop or mobile.

I hope that helped.
Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.

Best regards,
Jess

Customer: replied 11 months ago.
what type of account are i ?pop3account or imap account or Microsoft exchange active sync
Expert:  Jess M. replied 11 months ago.

I believe that is another issue since I was only helping you with the password.

Anyhow, please select IMAP

Customer: replied 11 months ago.
account options now it says period to sync 3 days or sync schedule push or peak schedule push or emails retreaval size 50
Customer: replied 11 months ago.
or do i just press next
Expert:  Jess M. replied 11 months ago.

Please press Next

Customer: replied 11 months ago.
it now says account is set upready to send and receive do i just press done?
Expert:  Jess M. replied 11 months ago.

Please press Done

Jess M. and other Microsoft Specialists are ready to help you
Customer: replied 11 months ago.
jess thank you so very much for your help
Expert:  Jess M. replied 11 months ago.

You're welcome, Brenda. I am glad to be of help.