Are you using a Windows computer or a Mac?
Thank you for writing back with that information. I checked your account's recovery options and you have one. Do you still have your mobile phone number ending in 48? If yes, please give me the last four digits of that mobile number.
Thank you. I initiated a password ***** for you and you shall get a code from Microsoft through text or SMS. Please give me the code that you got so that we can reset your password.
Please give me that code so that I can reset your password.
Thank you for patiently waiting. I was able to reset your password ***** and assigned a new password ***** you. Since passwords are sensitive info, I created a private note for you what will self-destruct after you are able to open it.
Here is the link for the private note where I put your new password:
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Have you read my answer? I provided a LINK for the private note. Open or visit the link to open the note, you will see your password *****
Here is the link again:
That is the NEW password ***** access your email account whether it is in the laptop or mobile.
Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.
I believe that is another issue since I was only helping you with the password.
Anyhow, please select IMAP
Please press Next
Please press Done
You're welcome, Brenda. I am glad to be of help.