Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
Could you please let me know the message you get when you try to access your Hotmail account also Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
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Sir please answer my above questions so that i can help you better.
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can you please let me know if you still need help? I would really like to solve your problem via remote-assistance, if you are interested.
Thank you very much and best regards,