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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I just have had laptop back from repaier but i cant rember

Customer Question

i just have had laptop back from repaier but i cant rember my password ***** get into my laptop the name of the laptopis a lenovo so can you please help me to get into my laptop by sending a code on
Submitted: 1 month ago.
Category: Microsoft Office
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I cannot help you by sending a code.

But there may be ways to get into your account, eventually, by my advice.

First: What Windows version is on your laptop, please? ways of recovering access depend upon that.

Second: Did the repairer have access to your laptop's Windows login? if so, they have a note of it. Calling them, if there is a chance of that, might seem embarrassing but has a strong chance of solving the problem directly and simply.

Customer: replied 1 month ago.
I now have another problem my device is just not wroking at tall it wont go into the password ***** and also it wont shut down so what am i suppose to do
Expert:  Russell H. replied 1 month ago.

Call the provider of servicing to your laptop! they are responsible for their repair not working.

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