thank you very much for your question. My name is***** and I will try to help you as quick possible. Please sit back for a moment while I prepare your answer.
Are you able to access your Windows on that PC right now via normal login + password ***** are you locked out?
Thanks for your patience and best regards,
Please reply here instead to open new questions, we can talk here.
Please just follow my instructions above to get started with the remote-assistance, I do need the 9-digits AnyDesk number that is being shown to you when you start AnyDesk. Thank you very much.
What do you get instead when you open AnyDesk?
Have a look here:
The "black field" in this screenshot, is where your number should be shown and that is the one you need to tell me here in the chat.
No worries, we will get you there! First off, have you downloaded AnyDesk as described in my tutorial above? You need to download it here:
Let me know when you have downloaded it to your computer.
So you see the AnyDesk window now, like in the example Screenshot above?
Sure, I provided it above, but no worries for now, have you started AnyDesk.exe by double-clicking it?
Perfect, now let´s have a look, there either is a 9 digits number shown in the AnyDesk window, or a name with a "@ad" at the end. And that is what I need to know from you.
Great! Please accept the incoming connection now, it´s waiting for your confirmation...
thank you for the kind words once again! If you have any questions in the future and would like to work with me again, please enter them in the format "For expert ComputerVauck ONLY: Question ......." at the following site:
It´s best if you bookmark the site directly in your browser.
I wish you a great weekend and remain until next time with best regards,
How does it look, did Windows Hello work after the reboot?