How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Lorenz Vauck Your Own Question
Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Microsoft
Satisfied Customers: 1240
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
78122054
Type Your Microsoft Question Here...
Lorenz Vauck is online now

Windows cannot recognise me and delivers the error code:

Customer Question

Windows Hello cannot recognise me and delivers the error code : 0x8009002d
Submitted: 1 year ago.
Category: Microsoft
Expert:  Lorenz Vauck replied 1 year ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible. Please sit back for a moment while I prepare your answer.

Are you able to access your Windows on that PC right now via normal login + password ***** are you locked out?

Thanks for your patience and best regards,

Lorenz Vauck

Lorenz Vauck and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
I am able to access my computer
Expert:  Lorenz Vauck replied 1 year ago.

Dear Client,

thank you for requesting a remote-assistance, I have accept your offer and will help you to install the printer directly on your PC now. To start the remote connection, please download AnyDesk at: http://download.anydesk.com/AnyDesk.exe ...start it (double click on the "AnyDesk.exe") and reply to me with the 9-digits number which is displayed in the AnyDesk window. Then I can connect to your computer and you just have to click on "Accept" once you see my incoming connection (AnyDesk will notify you when this happens). If you have problems or questions with the setup of AnyDesk, please just let me know and I would be happy to help you.Thank you very much and best regards, Lorenz Vauck
Expert:  Lorenz Vauck replied 1 year ago.

Please reply here instead to open new questions, we can talk here.

Expert:  Lorenz Vauck replied 1 year ago.

Please just follow my instructions above to get started with the remote-assistance, I do need the 9-digits AnyDesk number that is being shown to you when you start AnyDesk. Thank you very much.

Customer: replied 1 year ago.
I don't get a 9 digit number at any desk startup
Expert:  Lorenz Vauck replied 1 year ago.

What do you get instead when you open AnyDesk?

Expert:  Lorenz Vauck replied 1 year ago.

Have a look here:

https://www.wydler.eu/blog/wp-content/uploads/2014/07/anydesk.png

The "black field" in this screenshot, is where your number should be shown and that is the one you need to tell me here in the chat.

Customer: replied 1 year ago.
ther is just a black field
Customer: replied 1 year ago.
where are youI am fed up with this process already
Expert:  Lorenz Vauck replied 1 year ago.

No worries, we will get you there! First off, have you downloaded AnyDesk as described in my tutorial above? You need to download it here:

http://download.anydesk.com/AnyDesk.exe

Let me know when you have downloaded it to your computer.

Customer: replied 1 year ago.
it is downloaded and running
Expert:  Lorenz Vauck replied 1 year ago.

So you see the AnyDesk window now, like in the example Screenshot above?

Customer: replied 1 year ago.
There isn't any example screen shot
Expert:  Lorenz Vauck replied 1 year ago.

Sure, I provided it above, but no worries for now, have you started AnyDesk.exe by double-clicking it?

Customer: replied 1 year ago.
it's running
Expert:  Lorenz Vauck replied 1 year ago.

Perfect, now let´s have a look, there either is a 9 digits number shown in the AnyDesk window, or a name with a "@ad" at the end. And that is what I need to know from you.

Customer: replied 1 year ago.
Expert:  Lorenz Vauck replied 1 year ago.

Great! Please accept the incoming connection now, it´s waiting for your confirmation...

Customer: replied 1 year ago.
accepted
Expert:  Lorenz Vauck replied 1 year ago.

Dear Client,

thank you for the kind words once again! If you have any questions in the future and would like to work with me again, please enter them in the format "For expert ComputerVauck ONLY: Question ......." at the following site:

http://www.lorenzvauck.com/

It´s best if you bookmark the site directly in your browser.

I wish you a great weekend and remain until next time with best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 1 year ago.

How does it look, did Windows Hello work after the reboot?