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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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For the past 6 days I have not been able to access my emails

Customer Question

For the past 6 days I have not been able to access my emails thru BT and something called IMAP seems to be the culprit
Submitted: 11 months ago.
Category: Microsoft
Expert:  John replied 11 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 11 months ago.

Could you please let me know the following.

Are you accessing this btemail using a windows or Mac PC?

Which email application are you using to access btemail?

Thank you.

Expert:  John replied 11 months ago.

Sir please answer my above questions so that i can help you better.

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 11 months ago.

Checking to see whether you still need help.

Note: - Please reply using the box below

Thanking you,

John

Expert:  Lorenz Vauck replied 11 months ago.

.

Expert:  Lorenz Vauck replied 11 months ago.

.

Expert:  Lorenz Vauck replied 11 months ago.

Dear Client,

do you still need my help? If so, please let me know: are you accessing your emails at BT using a Windows or Mac computer? Also, which email application are you using to access them, or do you do this via your browser?

Thank you very much and best regards,

Lorenz Vauck