Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.
Could you please let me know the following.
Are you accessing this btemail using a windows or Mac PC?
Which email application are you using to access btemail?
Sir please answer my above questions so that i can help you better.
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Checking to see whether you still need help.
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do you still need my help? If so, please let me know: are you accessing your emails at BT using a Windows or Mac computer? Also, which email application are you using to access them, or do you do this via your browser?
Thank you very much and best regards,