Good afternoon my name is ***** ***** I will assist you today.
Can you please advise what version of Microsoft outlook you are using, eg 2016, 2013?
To confirm your look to embed an e-mail into a work document is this correct?
I suggest we do a quick remote sharing session and I can show you.
Please click here to start a secure session.
Good evening, I havent heard from you in a while, do you still require assistance?