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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft Office
Satisfied Customers: 4721
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I've just bought a lenovo thinkcentre with windows 10. when

Resolved Question:

Hi, I've just bought a lenovo thinkcentre with windows 10. when i was setting up i noticed clock was wrong time, it wouldn't register my changes so i restarted it - and now demands a password ***** let me in! it's not recognising any of my passwords - is this a microsoft loggon or a lenovo? i have no hair left!!!
andy
Submitted: 5 months ago.
Category: Microsoft Office
Expert:  KamilAnwar1 replied 5 months ago.

Is it showing any email address at the login screen?

Customer: replied 5 months ago.
no
Expert:  KamilAnwar1 replied 5 months ago.

What does it shows at the login screen?

Customer: replied 5 months ago.
just rhat - the box with the space to type in a password.
Expert:  KamilAnwar1 replied 5 months ago.

Does it shows the username above the password ***** or a back arrow to go back?

Customer: replied 5 months ago.
oh god, i'll go and switch it on - its upstairs
Expert:  KamilAnwar1 replied 5 months ago.

Okay.

Customer: replied 5 months ago.
it has my name andy above the box nothing else
Expert:  KamilAnwar1 replied 5 months ago.

It seems like it is a local account that has been setup, if it was a microsoft account (if it showed your email address) then we could have resetted it easily, but since it is not you will need to reset the PC and set the account again. I hope there is nothing important on the system. To reset, you need to hold the shift key, and whilst still holding it click the Power icon on the lower right corner, and choose Restart. Once it restarts, choose Troubleshoot -> Reset this PC and follow the prompts on screen to fully reset the system. After the reset, you will be able to set it up again like new.

Customer: replied 5 months ago.
ok, i'll try that.
Expert:  KamilAnwar1 replied 5 months ago.

Thanks

Customer: replied 5 months ago.
it's now resetting - I didn't have any files in it, only took it out of the box yesterday, only had it open have an hour before i restarted. i didn,t put any passwords in. don't know how long this will take - then we'll see.
Expert:  KamilAnwar1 replied 5 months ago.

Will take 30 mins to 1 hour.

KamilAnwar1, Office Specialist
Category: Microsoft Office
Satisfied Customers: 4721
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
KamilAnwar1 and 2 other Microsoft Office Specialists are ready to help you
Customer: replied 5 months ago.
Hi Kami, still there?? It worked - it works!!
Very many thanks!
***** *****on

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